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McDonald's

3.4
(1428 reviews)

Business Details

3632 Estes Pkwy, Longview, TX
75602, United States
(903) 758-7470
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
3632 Estes Pkwy, Longview, TX
75602, United States

Hours

Reviews

3.4
1,428 reviews
5 stars
467
4 stars
297
3 stars
279
2 stars
120
1 star
265

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Order Accuracy

Many customers reported frequent issues with incorrect orders and delays in receiving their food.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, while others reported dirty conditions.

Speed of Service

While some praised the speed of service, many others complained about long wait times and slow service.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh meals while others received cold or incorrect items.
  • AA
    Alecia Atchison
    Jan 15, 2026
    1.0
    Went to this McDonalds after my daughter basketball game fried was half full not even warm. I ask if I could get what I paid for, gave me the same fries back I go inside the establishment and the employees thinks it’s funny! I asked to get an order of basket of fries and employee Told me to just pour the ones I had into the basket! That’s not what I wanted! Paid for a basket of fries and they was old and not fresh nor warm!
  • KH
    Kyle Hand
    Nov 18, 2025
    1.0
    Wouldn't answer the drive thru. Manager walked off when trying to speak to her like she didn't care. And the food took forever to be served abs all i wanted was an orange juice. I had to wait over 10 minutes for just that.
  • ER
    Eric Rubio
    Nov 1, 2025
    2.0
    This is for the new location on Estes pkwy this morning at 6:15am. Older lady at the drive through gave me the wrong drink order. After she gave me the correct one she left then came back and asked what else I wanted. I told her I haven't gotten my food yet. She responded and said she already gave me my order. I said nope. After she finally gave me my order and I was driving off she told me in Spanish that she knew that I was stealing food like I didn't know what she was saying. I speak Spanish so I understood. It also ended up being the wrong order but I ate it because I didn't want to go back and deal with her again. I know orders get mixed up but accusing customers of stealing food is unacceptable. This lady does not need to be dealing with customers at all.
  • SS
    Stacie Shirley
    Oct 25, 2025
    1.0
    I’ve been to some bad McDonald’s locations before but this one is a literal disaster. People giving out orders that can’t comprehend what’s on the screen. Stare blankly at you when you try to get your order straighten out. Then to get handed the wrong order AGAIN. I paid for up charges on a caramel latte and it was just a cup of milk. Wrong size nothing extra I paid for. Left the place because we simply couldn’t deal with the ignorance for another second.
  • JS
    Jeff Spearman
    Oct 11, 2025
    1.0
    Food was great, just wish I woud have gotten what I ordered. Ended up eating it because I went all the way home and wasn't going back. And they had the audacity to make me pay for something I odessa that they did t add to my bill the first time. Their mistake but I still had to pay for it. Just an orange juice but still bs. Gwt people that speak and understand English please. Not a hater, but English would be better at the cou ter.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3632 Estes Pkwy in Longview, TX?

McDonald's at 3632 Estes Pkwy is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does this McDonald's location offer drive-through service?

Yes, McDonald's at 3632 Estes Pkwy provides drive-through service 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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