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Numerous reviews highlight poor customer service, including rudeness, incorrect orders, and lack of assistance.
Order Accuracy
Many customers reported receiving incorrect orders, with issues persisting across multiple visits.
Cleanliness
While some customers noted the restaurant's cleanliness, others reported dirty conditions and poorly maintained facilities.
Speed of Service
Service speed varied significantly, with some praising quick service while others experienced long wait times.
Food Quality
Food quality was inconsistent, with complaints about cold fries and incorrect items, though some praised the freshness of certain meals.
KH
Kyle Hand
Nov 18, 2025
1.0
Wouldn't answer the drive thru. Manager walked off when trying to speak to her like she didn't care. And the food took forever to be served abs all i wanted was an orange juice. I had to wait over 10 minutes for just that.
ER
Eric Rubio
Nov 1, 2025
2.0
This is for the new location on Estes pkwy this morning at 6:15am. Older lady at the drive through gave me the wrong drink order. After she gave me the correct one she left then came back and asked what else I wanted. I told her I haven't gotten my food yet. She responded and said she already gave me my order. I said nope. After she finally gave me my order and I was driving off she told me in Spanish that she knew that I was stealing food like I didn't know what she was saying. I speak Spanish so I understood. It also ended up being the wrong order but I ate it because I didn't want to go back and deal with her again. I know orders get mixed up but accusing customers of stealing food is unacceptable. This lady does not need to be dealing with customers at all.
SS
Stacie Shirley
Oct 25, 2025
1.0
I’ve been to some bad McDonald’s locations before but this one is a literal disaster. People giving out orders that can’t comprehend what’s on the screen. Stare blankly at you when you try to get your order straighten out. Then to get handed the wrong order AGAIN. I paid for up charges on a caramel latte and it was just a cup of milk. Wrong size nothing extra I paid for. Left the place because we simply couldn’t deal with the ignorance for another second.
RH
Reginald Holland
Oct 12, 2025
1.0
Tired of picking up Mc Donalds trash along the street behind it. They are not good Stewart's of the community and are not helping to brighten the look in our neighborhood. We have reached out to them about this problem in the past to no avail
JS
Jeff Spearman
Oct 11, 2025
1.0
Food was great, just wish I woud have gotten what I ordered. Ended up eating it because I went all the way home and wasn't going back. And they had the audacity to make me pay for something I odessa that they did t add to my bill the first time. Their mistake but I still had to pay for it. Just an orange juice but still bs. Gwt people that speak and understand English please. Not a hater, but English would be better at the cou ter.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 3632 Estes Pkwy in Longview, TX?
McDonald's at 3632 Estes Pkwy is open 24 hours a day, 7 days a week, including delivery and drive-through services.
Does this McDonald's location offer drive-through service?
Yes, McDonald's at 3632 Estes Pkwy provides drive-through service 24/7.
Can I order McDonald's delivery online from this location?
Yes, you can order delivery online at https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on iOS and Android.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location serve breakfast and late-night food?
Yes, this McDonald's serves breakfast, lunch, dinner, and late-night food.
Is there WiFi available at the McDonald's on Estes Parkway?
Yes, free WiFi is available at this McDonald's location.
Are there any hotels near the McDonald's at 3632 Estes Pkwy?
Yes, nearby hotels include Baymont Inn & Suites Longview, Baymont by Wyndham Longview, Motel 6, Hampton Inn Longview, Days Inn Longview South, Hampton Inn by Hilton, and Guest Inn Longview.
Where can I get coffee near this McDonald's?
Starbucks is a nearby coffee shop located close to this McDonald's, perfect for grabbing coffee or smoothies before or after your visit.
What other fast food options are close to this McDonald's?
Nearby fast food restaurants include KFC, Taco Bell, Jack in the Box, and Longview Burger Mart, offering a variety of dining choices in the area.
Does the McDonald's location on Estes Pkwy have facilities for children and people with disabilities?
Yes, this McDonald's welcomes children and has a children's menu. It also has wheelchair accessible entrance, seating, restrooms, and high chairs.