While many customers praised the friendly and helpful staff, there were numerous complaints about rude service and incorrect orders.
Food Quality
Customers generally enjoyed the food, noting freshness and taste, but there were significant complaints about portion sizes and incorrect orders.
Speed of Service
The location struggled with timely service, with many reviews highlighting slow delivery and long wait times, contradicting the 'freaky fast' promise.
Hygiene Concerns
Several reviews raised issues regarding cleanliness and food handling practices, indicating a need for better hygiene standards.
Stock Issues
Customers frequently reported that the location was out of key ingredients, such as bread and vegetables, impacting their overall experience.
CB
Carol Buchanan
Feb 13, 2026
5.0
Best Jimmy John's staff so friendly
TG
Tiffany Gill
Feb 10, 2026
5.0
Stopped by Jimmy John’s in Live Oak today around 3:45 and had such a great experience. The customer service was awesome — friendly, quick, and genuinely welcoming.
I had the Caesar wrap and my son had the Italian sandwich, and both were fresh and so good. It’s always nice when you can count on quality food and great service.
We’ll definitely be back. Love supporting places right here in Live Oak that take care of their customers.
VO
Vanessa Montes de Oca
Jan 27, 2026
5.0
ty and John helped me out with my order today! They walked me through it supper nicely and explained the entire menu and process . Great customer service, this is going to be my new local JJ for certain!
KR
Kantian Rants
Jan 2, 2026
1.0
I repeat check your balance before paying I was about to be charged nearly $17.00! For just a little John and chips no drink. When I asked for an itemization before paying she claimed oh simple error on our part. ABSOLUTELY NOT. That was clearly some fraudulent behavior. I was dressed down so may have appeared incompetent but she messed with the wrong customer.
KNOW BEFORE YOU GO.
F3
FlowerLily 32
Dec 14, 2025
5.0
Ty is wonderful! Made our delivery happen! The driver was also very kind when delivering. Wonderful place. Will purchase from again in store. Great service and fast. Cant rate atmosphere, did not enter.
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