Tropical Smoothie Cafe

Reviews

• MW

  Mary Wilkins

  4 days ago
  1.0
  🗓 March 1, 2026 — 5:23 p.m. This location has ongoing quality and consistency issues. Today’s Beach Bum smoothie (dark chocolate, no turbinado) was not blended properly, extremely thick, and had large chunks of ice, making it difficult to drink. After going back through the drive-thru, one employee was dismissive, but another employee stepped in and politely remade the drink, which I appreciated. Unfortunately, this is not an isolated incident. I previously received a DoorDash salad with frostbitten, damaged lettuce that should never have been sent out, and on another visit I was given the wrong order entirely. While one staff member in the past acknowledged the problem and tried to help, the pattern of mistakes and uneven service keeps repeating. Convenience shouldn’t come with questionable food quality or the expectation that customers must keep returning to fix errors. This store needs better quality control and clearer customer-recovery standards.
• LY

  lala yup

  5 days ago
  1.0
  The people who work here are so negligent and they take so long to make your food and then when they do they barely give you the toppings you asked for.
• AF

  Amber Fleming

  Feb 17, 2026
  1.0
  The two female associates who worked today we're less than pleasant. We weren't greeted upon entering the store and had to ask the girl if she was ready for my order. She wouldn't acknowledge us until I asked if we could order. This happens regularly at this location. I would highly suggest the manager to either coach them on giving better customer service or fire them as this is a consistent issue.
• SS

  Sallam Still

  Dec 27, 2025
  1.0
  Just avoid this place! Terrible customer service. I placed an order for 4 smoothie totaling 40 bucks. The guy “Issac” throws them together and when I tell them they are terrible. He asked if I wanted another one. I proceed to give him the order but wants to charge me for the new smoothie. I threw out all the drinks and immediately asked for a refund. I used to live tropical smoothie but they have gone down hill in quality, service! Better off finding a small business to patronize. No wonder they have such low ratings
• AP

  apple pie

  Nov 24, 2025
  1.0
  Waisted my whole freaking break waiting in line for my order at this dumpster fire it’s just a yogurt bowl I freaking ordered ahead. The staff are useless.

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