Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Little Elm Subway® Restaurant at 26795 Hwy. 380 East brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Feedback on customer service is mixed; while some employees received praise for their friendliness and efficiency, others were criticized for being rude and unhelpful.
Food Quality
Many customers reported issues with food quality, including stale bread, bland flavors, and incorrect orders, leading to dissatisfaction.
Cleanliness
Several reviews highlighted cleanliness issues, with reports of dirty dining areas and unsanitary conditions, impacting the overall dining experience.
Order Accuracy
Numerous customers experienced problems with order accuracy, particularly with mobile orders, leading to frustration and disappointment.
Promotions and Pricing
Customers expressed confusion and dissatisfaction regarding promotions and pricing, feeling misled by advertised deals and noting high prices for the quality received.
TP
T P
Feb 24, 2026
3.0
This Subway location was a frustrating and disappointing experience, and there are definitely much better Subway locations out there. The app advertised a deal that clearly looked like “buy two sandwiches, get one free,” which naturally made us believe we could receive all three sandwiches in one visit. However, when we went to the store, the employee told us we had to order through the app, and even after doing that, we still didn’t receive the third sandwich for free.
Only afterward did we find out that the “free” sandwich required coming back on a completely separate day, which was never clearly explained in the promotion. This is extremely misleading and feels unfair to customers, especially when the wording makes it seem like the free sandwich is included immediately. We ended up paying around $40 for our sandwiches and had to make an extra trip just to redeem what was supposed to be part of the original deal. It’s a huge inconvenience and a waste of time.
Businesses need to be transparent and honest about their promotions instead of using confusing wording that misleads customers. Because of this experience, I don’t trust the deals on this app and will likely avoid using app. Customers deserve clear communication, not surprises after they’ve already spent their money. Plus the employee/customer service was so dry/emotionless/I don't care about your issues. What kind of customer service is this??
MM
Misty
Feb 19, 2026
1.0
I went for a tuna melt which i normally go about once or twice a week. Today the said that they would not heat my tuna up separately which they have always done. When i asked for the manager he would not come out the back to speak me and the worker would nit give me a district manager number or any number to subway. Never going back and that is sad because subway only make about $700-$1200 on a good day and I know because i have been a manger at subway for years.
DC
Dolores Canfield
Dec 19, 2025
5.0
Shoutout to Sierra because this girl can make a mean sandwich. She made 5 of them for me and i KNOW i stressed her out with my requests lol. She was so sweet and adorable!!! Literally the kindest person i’ve dealt with there. I did not have a SINGLE complaint from me or my family about the way their sandwiches were made (i have the worst luck with food .. not kidding) Thank you for a great experience Sierra and being awesome about having to make 5 sandwiches for my big family. Great service goes a long way to not making a crappy day worse for people. I love that you kept a smile on your face the whole time!! Keep it up sweet girl, your service makes the food taste great!
II
Israa
Nov 12, 2025
1.0
I haven’t had Subway in about six years, but I was craving it and decided to give it another try, even though it doesn’t have the best reputation on social media these days.
When I walked in, there was only one employee working, and a lady in front of me was ordering three sandwiches. I had to wait quite a while before it was my turn. The employee was polite and tried his best to help both of us, but by the time he finished making my sandwich, it had already gotten cold because he was busy preparing the other customer’s order.
When I finally got my sandwich, it looked unappetizing and tasted bland. By the time I got home, I actually started feeling sick from eating it and was up all night not feeling well. No wonder Subway seems to be declining as a chain, the quality of the food is terrible, and I’m not even sure the meat was real.
Unfortunately, I won’t be coming back to this location or eating at Subway again.
JJ
Josh
Oct 19, 2025
1.0
Right when you walk in the staff starts yelling at you from across the store "pick up, pick up". Its extremely annoying "pick up, pick up"
The Subway restaurant is located at 26795 Hwy. 380 East, Suite 1100, Savannah Subdivision, Little Elm, TX 76227.
What are the Subway restaurant's hours of operation?
Subway is open daily from 9:00 AM to 11:00 PM.
Does this Subway offer catering services?
Yes, this Subway offers catering services to assist with your event needs.
What meal options are available at this Subway?
This Subway serves breakfast, lunch, and dinner with a menu including Footlongs, 6-inch sandwiches, wraps, salads, and cookies made with fresh-baked bread and fresh cut veggies.
What ordering options does this Subway provide?
Customers can order easily through the app, online, get delivery, dine in, or pick up curbside at the restaurant.
Does the Subway at Savannah Subdivision have a drive-through service?
No, this Subway location does not have a drive-through service, but it does offer dine-in.
How can I view the menu for the Little Elm Subway online?
You can view the menu at https://subway.com/en-us/restaurant/58571-0/menu/ which includes all menu options available at this location.
What nearby places can I visit before or after dining at Subway?
Nearby you can visit Elegant Massage for a relaxing spa treatment, Joy Donuts for a sweet treat, or Savannah Pharmacy if you need medical services.
Are there fitness or health services close to Subway for a wellness visit?
Yes, nearby are Select Physical Therapy, Baylor Scott & White Outpatient Therapy, Kickin’ Cardio gym, and Savannah Dental Care for various health and fitness needs.
Can I combine a visit to the Subway with other local businesses like insurance or beauty services?
Absolutely. Near Subway you’ll find Chris Hatfield: Allstate Insurance for your insurance needs, as well as #1 Hair & Nails and VS Nails & Spa for beauty treatments.
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