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Subway

3.8
(290 reviews)

Business Details

(469) 481-6810
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Little Elm Subway® Restaurant at 26795 Hwy. 380 East brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
26795 Hwy. 380 East, Little Elm, TX
76227, United States

Hours

Reviews

3.8
290 reviews
5 stars
135
4 stars
64
3 stars
29
2 stars
10
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their friendliness and efficiency, others were criticized for being rude and unhelpful.

Food Quality

Many customers reported issues with food quality, including stale bread, bland flavors, and incorrect orders, leading to dissatisfaction.

Cleanliness

Several reviews highlighted cleanliness issues, with reports of dirty dining areas and unsanitary conditions, impacting the overall dining experience.

Order Accuracy

Numerous customers experienced problems with order accuracy, particularly with mobile orders, leading to frustration and disappointment.

Promotions and Pricing

Customers expressed confusion and dissatisfaction regarding promotions and pricing, feeling misled by advertised deals and noting high prices for the quality received.
  • TP
    T P
    Feb 24, 2026
    3.0
    This Subway location was a frustrating and disappointing experience, and there are definitely much better Subway locations out there. The app advertised a deal that clearly looked like “buy two sandwiches, get one free,” which naturally made us believe we could receive all three sandwiches in one visit. However, when we went to the store, the employee told us we had to order through the app, and even after doing that, we still didn’t receive the third sandwich for free. Only afterward did we find out that the “free” sandwich required coming back on a completely separate day, which was never clearly explained in the promotion. This is extremely misleading and feels unfair to customers, especially when the wording makes it seem like the free sandwich is included immediately. We ended up paying around $40 for our sandwiches and had to make an extra trip just to redeem what was supposed to be part of the original deal. It’s a huge inconvenience and a waste of time. Businesses need to be transparent and honest about their promotions instead of using confusing wording that misleads customers. Because of this experience, I don’t trust the deals on this app and will likely avoid using app. Customers deserve clear communication, not surprises after they’ve already spent their money. Plus the employee/customer service was so dry/emotionless/I don't care about your issues. What kind of customer service is this??
  • MM
    Misty
    Feb 19, 2026
    1.0
    I went for a tuna melt which i normally go about once or twice a week. Today the said that they would not heat my tuna up separately which they have always done. When i asked for the manager he would not come out the back to speak me and the worker would nit give me a district manager number or any number to subway. Never going back and that is sad because subway only make about $700-$1200 on a good day and I know because i have been a manger at subway for years.
  • DC
    Dolores Canfield
    Dec 19, 2025
    5.0
    Shoutout to Sierra because this girl can make a mean sandwich. She made 5 of them for me and i KNOW i stressed her out with my requests lol. She was so sweet and adorable!!! Literally the kindest person i’ve dealt with there. I did not have a SINGLE complaint from me or my family about the way their sandwiches were made (i have the worst luck with food .. not kidding) Thank you for a great experience Sierra and being awesome about having to make 5 sandwiches for my big family. Great service goes a long way to not making a crappy day worse for people. I love that you kept a smile on your face the whole time!! Keep it up sweet girl, your service makes the food taste great!
  • II
    Israa
    Nov 12, 2025
    1.0
    I haven’t had Subway in about six years, but I was craving it and decided to give it another try, even though it doesn’t have the best reputation on social media these days. When I walked in, there was only one employee working, and a lady in front of me was ordering three sandwiches. I had to wait quite a while before it was my turn. The employee was polite and tried his best to help both of us, but by the time he finished making my sandwich, it had already gotten cold because he was busy preparing the other customer’s order. When I finally got my sandwich, it looked unappetizing and tasted bland. By the time I got home, I actually started feeling sick from eating it and was up all night not feeling well. No wonder Subway seems to be declining as a chain, the quality of the food is terrible, and I’m not even sure the meat was real. Unfortunately, I won’t be coming back to this location or eating at Subway again.
  • JJ
    Josh
    Oct 19, 2025
    1.0
    Right when you walk in the staff starts yelling at you from across the store "pick up, pick up". Its extremely annoying "pick up, pick up"

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 26795 Hwy. 380 East, Suite 1100, Savannah Subdivision, Little Elm, TX 76227.

What are the Subway restaurant's hours of operation?

Subway is open daily from 9:00 AM to 11:00 PM.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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