McDonald's

2.9
2165 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2670 FM 423, Little Elm, TX
75068, United States

Hours

Reviews

2.9
2,165 reviews
5 stars
592
4 stars
317
3 stars
259
2 stars
172
1 star
825

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of attention.

Order Accuracy

A significant number of customers reported incorrect orders, missing items, and issues with mobile app orders, indicating a consistent problem with order fulfillment.

Cleanliness and Hygiene

Several reviews mentioned unsanitary conditions, including dirty tables and concerns about food handling, which negatively impacted customer experiences.

Slow Service

Many customers complained about long wait times both in the drive-thru and inside the restaurant, often exacerbated by staff inefficiency.
  • JC
    Jarrica Cass
    Jan 3, 2026
    1.0
    I always have a problem with this location especially on that breakfast/daytime shift. I never have a problem with the overnight shift. The last straw was today. I went for breakfast and the parking lot was covered in trash. I continued to order because I didn’t have time to stop anywhere else as I didn't wanna be late for work. My breakfast sandwiches were hard as hell and burnt. I wish I took pictures of the burnt egg on the sausage and biscuit sandwich before I tossed it in the trash. They really need to close this location.
  • MM
    mee
    Dec 31, 2025
    1.0
    I called and asked if the ice cream machine was working because me and my daughter wanted to get some late at night. Due to mcdonald’s ice cream machine not working properly most of the time, we wanted to make sure we didn’t waste a car ride + gas driving there and finding out the machine wasn’t working. So, my daughter called and asked if we could get ice cream at that hour and if the machine was working. We were left with a VERY rude reply and got hung up on. We then proceeded to call again and asked again if the machine was working and were not joking. We then got a lip smack and mumble and got hung up on, once again. It was obvious that the workers were either teenagers or young adults. We were left speechless and confused. Moral of the story is that the service here is super unprofessional.
  • SK
    Sal Khan
    Dec 28, 2025
    1.0
    I went on this location. First of all the long hair guy was super rude . I ordered 2 mocha frappe. He gave me milkshake instead cuz the coffee was like water literally. The music was loud and they were least bothered about the customers waiting in the lobby. I requested for refund and the guy never knew how to do that. He kept on saying i can offer you something else but cant give you refund. Until the other guy came and initiated refund. Horrible customer service. I wish i could give them 0 stars.
  • AZ
    Amanda Zuniga
    Dec 16, 2025
    1.0
    I placed an order at the speaker where I asked if they have the blue raspberry icee, The lady told me yes, When I got to the window, they handed me the frozen Coke so when I told them that I asked for the blue raspberry one, they said they’re all out so they can only give me Coke. I let them know that I did not want the Coke and I would prefer just getting a refund And the lady, I spoke to said she talked to the manager, and the manager said they cannot do a refund and will not do a refund. She said I can take a different drink or nothing. All of this occurred while I received dirty, looks through the window With my child in the car. I will be filing a complaint and speaking to corporate as this is not the first time this has occurred. For reference this occurred at 8:45 to 8:50 PM.
  • FM
    Franc Moses
    Dec 16, 2025
    1.0
    Well, they got me again. With three other McDonald's nearby I know better than to visit this location, they mess up my order...every...dang...time. But my daughter is home sick and I'm trying to get food in her, and I'm in a rush so ok I'll risk it. At this point I think it's their business model, charging for things and not putting them in the bag because they know people aren't going to bother driving back just for an apple pie or something. I keep hearing about how this location has changed, they're much better, new management, whatever. Lies. This location is consistently the worst run McDonald's I've ever been to.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Little Elm, TX?

McDonald's in Little Elm, TX is open 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's offer delivery and what types?

Yes, this McDonald's offers delivery including same-day delivery and no-contact delivery services.