Subway

Reviews

• MO

  Monica Obuszewski

  4 days ago
  1.0
  Liberty Hill is one of the friendliest places, including restaurant employees, but not Subway. Very Clean business but very unfriendly service. Came in at 7:30pm in the evening to order one sandwich. Only one in there with 2 employees. They were working on a large to go order. Said they would be with me in a minute. I thought one would take my order while the other did the to go order. Waited patiently while one worked on two of the footlongs already in the oven and thought they’d pause to do mine and finish the last three which were just bread sitting out. I’m tired, it’s been a long day, just wanted to pop in real quick and get out. She then started on the three others, with the other guy doing who knows what, so I left. Pathetic service, and not only that there were boxes and trash bags thrown out in front of the double doors coming in that I had to sidestep. What kind of business is this? Sad because I like Subway but I don’t know how long it can last with sub par service and it’s never busy with people when I go in there. Sad!
• DD

  Dawn

  Jan 2, 2026
  1.0
  Bill I was there that night when this employee refused to give EC service. When she walked in I was making sandwiches for 3 customers and this employee walked up to this lady and told her he was not going to make her any sandwiches. Then 2 more customers came in and I made their sandwiches too. Then I noticed that this employee gave this lady the managers phone number and she called the manager and left a voicemail message on her phone. So EC has every right to say what she said cause she was refused service for no reason. She was not mean and never raised her voice. EC was polite and very nice.
• BG

  Bill Garrett

  Nov 27, 2025
  5.0
  👇🏽How entitled do you have to be to post a review like “EC” and not even put your name on it. You should be ashamed acting this way and you are what is wrong with this country. This is a small town and I hope finding out where you work, others can leave a review as nasty as yours. The night before Thanksgiving too. I have reported your profile.
• EC

  E C

  Nov 26, 2025
  1.0
  Subway in LH just lost a family of customers due to horrible customer service. They closed tonight at 6 pm (closing early due to holiday tomorrow), I walked in at 5:58. The young man employee told me “we close at 6, showed me his phone and even said to me it’s 5:58” (his words & phone, not mine). I was already in the store and employee was still making sandwiches. “I said it’s not 6 pm yet”. He said his manager told him not to serve anyone after 5:58. Closing time means you serve everyone who walks in the door until 6:00 pm. You can lock the doors at 6 pm but anyone already inside gets served. I left a voicemail message with the manager, Stephanie, and will be contacting Subway Corporate as well. We moved to this town before the Subway opened. Unfortunately for them, my family was always respectful customers and always tipped the staff. I have worked thankless retail jobs in my younger years and for Fortune 500 companies in their corporate offices. I understand what closing time means from both an employee and employer perspective. They refused to make my sandwich and wasted more time trying to explain why they couldn’t serve me than it would have taken to make the sandwich. I left without any food. I will consider revoking my poor review should Subway reach out with an explanation of their closing time policy and an apology would be nice as well.
• GW

  Gardner Webb

  Nov 26, 2025
  4.0
  Closes early with no notice

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