Order Accuracy
Customers frequently reported issues with incorrect orders, with many stating that their orders were wrong or incomplete.
Service Speed
Numerous reviews highlighted long wait times for both drive-thru and mobile orders, with some customers waiting over 30 minutes for simple requests.
Food Quality
Several customers complained about food being burnt, cold, or not fresh, indicating a lack of consistency in food preparation.
Staff Attitude
While some staff were noted as friendly, many reviews mentioned rude or apathetic service, particularly from management.
Overall Experience
The overall sentiment reflects a decline in quality and service at this location, leading to many customers expressing dissatisfaction and a reluctance to return.