Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Multiple customers reported serious concerns regarding food safety and hygiene practices, including unsanitary conditions and improper handling of food.
Service Quality
Customer experiences with service varied widely; some praised friendly and fast service, while others reported rude staff and long wait times.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
While some customers enjoyed fresh and delicious food, others received cold or improperly cooked items, impacting their overall satisfaction.
CD
Cbaby Dude
Dec 24, 2025
4.0
Clean place friendly employees, but when I asked for no cheese, I mean no cheese
EE
Ellie Ellie
Nov 24, 2025
1.0
just had one of the most disappointing and unhygienic experiences I’ve ever seen at a Wendy’s. While my order was being prepared, I watched the employee making my cheese fries grab the shredded cheese with her bare hands no gloves, no utensils, nothing.
Food safety is basic. This isn’t optional. Seeing that completely killed my appetite and made me question the entire store’s standards. If staff can’t follow fundamental hygiene rules in plain sight, what’s happening where customers can’t see?
This location seriously needs retraining and oversight. Completely unacceptable.
DT
Dallas Tarver
Oct 30, 2025
5.0
Also my breakfast potatoes were cooked fresh and I was told to pull up and to please wait until for my food be brought out. I only waited for maybe 4 minutes, Which is great time.Most locations have you waiting for 10 minutes or more. Great job wendys. Best drive thru experience i have had in a long time.
JH
Jeremiah Hadnot
Oct 30, 2025
5.0
Just went thru this drive thru and service was great. Alejandra repeated my order correctly and when she brung me my food it was fresh and hot. One of the best wendys drive thru's I have been at in a long time.
AA
Alexandra Acosta
Oct 17, 2025
1.0
Just went through the drive thru and the people working were not friendly at alllll. Like if you hate your job that much work somewhere else. We ordered chicken sandwich and the chicken itself was like a rubber piece it so nasty. I’ve been before multiple times but today was just bad, bad, all the way around. So may other choices to be had and we had to go here today. Bad call…. Don’t drive off without checking your food I guess…. But you shouldn’t have to taste it in the drive thru.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for this Wendy's location?
The drive-through is open Monday-Friday from 6:30 AM to 1:00 AM, and Saturday-Sunday from 7:00 AM to 1:00 AM.
Does this Wendy's location offer delivery and takeout options?
Yes, this location offers delivery and takeout services. You can order online via Wendy's app or website.
Is breakfast served at this Wendy's?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the app or website for this location.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's for questions or feedback?
You can call (972) 459-2380 to reach the location directly or provide feedback via their Customer Care team through live chat or phone at 888-624-8140.
Where is this Wendy's located?
It is located at 2146 S State Highway 121, Lewisville, TX 75067.
What nearby places might be useful when visiting Wendy's?
Nearby places include Chevron and Conoco gas stations for refueling, CVS Pharmacy for convenience needs, and Pizza Hut if you want to explore other dining options nearby.
Are there any nearby churches near Wendy's for visitors interested in local community activities?
Yes, Inherit Children's Ministries Institute, Real Life Church, One Community Church Lewisville Campus, and Revival Palace Church are all nearby and accessible.
What entertainment or retail options are close to Wendy's?
Nearby options include Redbox for video rentals, Thrift Giant for thrift shopping, and A Better Tattoo for beauty and spa services.
How can customers utilize nearby services when visiting Wendy's?
Customers can fuel up at nearby Chevron or Conoco stations before or after dining, pick up prescriptions at CVS Pharmacy, or visit the UPS Access Point for shipping needs, making it convenient to combine errands with their meal.