Jimmy John's

3.5
293 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1286 W Main St, Lewisville, TX
75067, United States

Hours

Reviews

3.5
293 reviews
5 stars
136
4 stars
46
3 stars
13
2 stars
21
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and incorrect orders, particularly during peak hours.

Customer Service

While some reviews praised individual employees for their friendliness and helpfulness, others highlighted rude behavior from staff and poor management.

Food Quality

Customers generally enjoyed the taste of the sandwiches, but there were complaints about incorrect orders, insufficient ingredients, and high prices.

Delivery Problems

Numerous reviews mentioned issues with delivery, including late arrivals, missing items, and poor communication from staff.
  • AB
    Anna Bradley
    Jan 6, 2026
    1.0
    Head card reader out the window to try and forcing tipping
  • BA
    Brooke Adams
    Dec 29, 2025
    1.0
    We ordered for delivery tonight and was charged on the card. A lady at Jimmy Johns stated that it was too far from their store to deliver even though we are 2.4 miles away from them. Not only that but the lady lied because we have ordered delivery from them before. We then said that we could come get it but still canceled the order without communicating this to us. Very unprofessional and frustrating experience, no one wants to deal with this type of service after dealing with the holidays and work on top of it. I recommend going to the Jimmy Johns off Denton Tap road in Coppell instead as they have great employees that will be happy to service you.
  • JH
    Jonathan Hubbard
    Dec 15, 2025
    4.0
    Enjoyed my sandwich but you can always count on them forgetting something you requested on it.
  • SM
    Shane M
    Dec 4, 2025
    1.0
    Trash
  • GC
    Grant Carpenter
    Oct 25, 2025
    2.0
    Ordered a sub on uber eats. Doesnt allow me to add mayonnaise on the sub itself but allows for packets… THAT THE EMPLOYEE NEVER GIVE ME. going back to subways because JJ employees too lazy to give out packets crazy work