Jimmy John's

Reviews

• LW

  Lorina Watts

  Feb 3, 2026
  1.0
  Today my mother went to the drive thru to pick up one sandwich. She has done this many times and service has always been great. She has two arms but her left (closest to the drive thru window) is not mobile. This means she has to reach across her body to hand something to the cashier or get her items. She has handicapped license plates, a special steering wheel, and wears a brace- pretty obvious signs that she may need a little help. When asked to pay she had her card out and ready to hand to the cashier. Cashier pushed card reader terminal towards her. Mom explained that she couldn’t use her arm and needed help. She was told “I can’t do it for you,” so my mom replied that she supposed she wouldn’t be able to get her sandwich then. Cashier then pushes payment terminal closer so mom is able to insert her card for payment. Now mom has to unbuckle her seat belt, remove her immobile arm, open the car door, and insert her card. Cashier then tells my mom to complete the transaction (the tip screen). My mom explains she cannot see the options on the screen. Cashier tells her she can’t push the buttons for her, so mom says then she won’t leave a tip. Cashier tells her to push the green button then. Finally this transaction is over and mom goes home with sandwich. This will be her last visit, even though it’s a favorite. And I sincerely hope that the cashiers get some training on what service is, especially if they are dealing with someone who is handicapped. Not a good look, Jimmy John’s.
• SB

  Seth Brock

  Jan 30, 2026
  5.0
  Man, I wish I wrote this review right after my visit so I remember the gentlemans name, but he was so great. Its been a long time since my last visit to a jimmy John's that I did not know what I wanted ot how the items come. With a constant warm smile he patiently answered all my idiotic questions lol Good job guys
• NN

  Nick

  Jan 29, 2026
  5.0
  I’ve had several good experiences at the Jimmy John’s on Main Street in Lewisville. The sandwiches are consistently fresh, the bread is soft, and the ingredients taste just how you expect from Jimmy John’s. When everything’s running smoothly, service is quick and convenient, which makes it a great spot to grab a meal when you’re short on time. The staff has been friendly and helpful during my visits, and even during busier times they do their best to keep things moving. Overall, it’s a reliable location that delivers on quality and convenience. I’ll definitely continue stopping by when I’m in the area.
• KK

  Karim Khoja

  Jan 13, 2026
  3.0
  The sandwich was satisfactory, though I must say the $3 charge for a small beverage seemed quite steep and somewhat unexpected. It made me reconsider the overall value of the meal.
• BA

  Brooke Adams

  Dec 29, 2025
  1.0
  We ordered for delivery tonight and was charged on the card. A lady at Jimmy Johns stated that it was too far from their store to deliver even though we are 2.4 miles away from them. Not only that but the lady lied because we have ordered delivery from them before. We then said that we could come get it but still canceled the order without communicating this to us. Very unprofessional and frustrating experience, no one wants to deal with this type of service after dealing with the holidays and work on top of it. I recommend going to the Jimmy Johns off Denton Tap road in Coppell instead as they have great employees that will be happy to service you.