Jimmy John's

3.6
282 reviews

About

Sandwich Restaurant

Location

Jimmy John's
335 E Round Grove Rd, Lewisville, TX
75067, United States

Hours

Reviews

3.6
282 reviews
5 stars
137
4 stars
41
3 stars
21
2 stars
20
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with several instances of unhelpfulness and lack of communication.

Delivery Issues

Numerous reviews highlighted long wait times for delivery, with many customers experiencing delays of over an hour.

Food Quality

While some customers praised the sandwiches, others complained about incorrect orders, missing ingredients, and overall poor quality.

Staff Friendliness

There were mixed reviews regarding staff friendliness, with some customers noting positive interactions while others reported rudeness.

Cleanliness and Safety

Concerns were raised about cleanliness and safety practices, particularly regarding staff not wearing masks during food preparation.
  • HK
    Heather Kisor
    Dec 17, 2025
    2.0
    The amount of meat they put on the sandwich is not worth the increased price of a sucky sandwhich.
  • AN
    Andy N.
    Nov 20, 2025
    5.0
    Ordered bootlegger my favorite sandwich delivery is fast driver are very polite šŸ‘
  • KS
    Karla Salinas
    Oct 7, 2025
    1.0
    Poor customer service, the black lady working there is very rude. And everyone else is just quiet, not welcoming at all. They didn’t even bag my sandwich and when I ask they said ā€œbags are thereā€. I ordered a #9. Usually when you order by number and don’t specify ā€œjust the sandwich ā€œ and if they don’t ask either I assume it’s the combo. Which is what happened today. They didn’t bag my sandwich why would they hand me my cup right!? I assumed I paid for a combo and grabbed my cup, begin to fill it with ice. When the black lady rudely asked if I paid for a combo. I said yes, can you verify? She responded ā€œno you only paid for the sandwich ā€œ I explained why I thought I had paid for the combo and to charge me the rest. While everyone else was just staring I paid the difference which I paid more than paying for a combo in the end. They rang up chips and drink separately vs a combo. Thank God we have a great self employed job to pay for a combo ( chips and drinks ) and even if I didn’t, I wouldn’t be stealing no chips and drink. In the end I let my husband eat that sandwich šŸ˜… I ended up at the Pho place down the street. šŸœ
  • DA
    D A
    Oct 6, 2025
    1.0
    They delivered my food to the wrong building. They offered to bring me the same food that had already been delivered to a hotel! Gross! 🤮
  • MS
    Megan Sanchz
    Sep 23, 2025
    5.0
    Order a chicken bacon ranch sandwich and it was delicious, fresh, reasonably priced.