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Jimmy John's

3.6
(284 reviews)

Business Details

335 E Round Grove Rd, Lewisville, TX
75067, United States
(214) 488-5000

About

Sandwich Restaurant

Location

Jimmy John's
335 E Round Grove Rd, Lewisville, TX
75067, United States

Hours

Reviews

3.6
284 reviews
5 stars
137
4 stars
41
3 stars
21
2 stars
20
1 star
65
  • CL
    Cameron Ledbetter
    Feb 9, 2026
    1.0
    Found a hair in my food brought the sandwich back. I ate half of the sandwich but I had just found the hair in the other half of the sandwich so I brought it back to get a refund and the “GM” wouldn’t give me his name Offered me a cookie, offered to remake the sandwich and I did not like those offers so I wanted the refund. It’s ridiculous how hard it was to get a refund from a place when it was their mess up. Do better. Maybe implement hair protocol/hairnets and you wouldn’t have these issues. Food safety should be your priority.
  • FC
    Fat Clut
    Jan 31, 2026
    1.0
    Closed up shop before they actually close so I couldn’t eat there. Lazy, care more about going home than good service.
  • HK
    Heather Kisor
    Dec 17, 2025
    2.0
    The amount of meat they put on the sandwich is not worth the increased price of a sucky sandwhich.
  • AN
    Andy N.
    Nov 20, 2025
    5.0
    Ordered bootlegger my favorite sandwich delivery is fast driver are very polite 👍
  • KS
    Karla Salinas
    Oct 7, 2025
    1.0
    Poor customer service, the black lady working there is very rude. And everyone else is just quiet, not welcoming at all. They didn’t even bag my sandwich and when I ask they said “bags are there”. I ordered a #9. Usually when you order by number and don’t specify “just the sandwich “ and if they don’t ask either I assume it’s the combo. Which is what happened today. They didn’t bag my sandwich why would they hand me my cup right!? I assumed I paid for a combo and grabbed my cup, begin to fill it with ice. When the black lady rudely asked if I paid for a combo. I said yes, can you verify? She responded “no you only paid for the sandwich “ I explained why I thought I had paid for the combo and to charge me the rest. While everyone else was just staring I paid the difference which I paid more than paying for a combo in the end. They rang up chips and drink separately vs a combo. Thank God we have a great self employed job to pay for a combo ( chips and drinks ) and even if I didn’t, I wouldn’t be stealing no chips and drink. In the end I let my husband eat that sandwich 😅 I ended up at the Pho place down the street. 🍜

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