Five Guys

3.9
878 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 859 Sh 121 in Lewisville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
859 Sh 121, Lewisville, TX
75067, United States

Hours

Reviews

3.9
878 reviews
5 stars
433
4 stars
199
3 stars
96
2 stars
47
1 star
103

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked fries, incorrect toppings, and cold burgers.

Service Issues

Several reviews highlighted poor service experiences, including rude staff, slow order fulfillment, and lack of attention to customer needs.

Pricing Concerns

Many customers felt that the prices were too high for the portion sizes and quality of food received, leading to dissatisfaction.

Staff Friendliness

Despite some negative experiences, several customers praised the friendliness and helpfulness of certain staff members.

Cleanliness

Multiple reviews mentioned cleanliness issues within the restaurant, impacting the overall dining experience.
  • SC
    Shelby C
    Nov 17, 2025
    5.0
    Ms SQ is so polite, friendly and hard working. I remember Five Guys from when the brothers opened their little burger stands. Ms SQ epitomizes their commitment to service. This location is my favorite burger and fry!!! I hope leadership commends her for strong customer service!!
  • PP
    Patrick Poe
    Oct 26, 2025
    4.0
    Awesome fries and hamburger. Service was great and we loved the great window seating in the restaurant. The only reason it's not a 5 star rating was the price.
  • DD
    Dee
    Oct 24, 2025
    4.0
    It’s really dirty inside, staff was nice, food was the usual.
  • LJ
    Liz Jenkins-Austin
    Oct 14, 2025
    2.0
    Five Guys has always been my go to for a good burger. Not anymore. I ordered a burger with mustard and it said mustyon the order ticket but it had ketchup on it. I took it back to the store although it was exchanged but I should have been compensated. I was never offended compensation. The new burger had so much mustard on it it was not edible, the bun was not grilled it was horrible.
  • MR
    MIGUEL RAMOS
    Oct 11, 2025
    1.0
    Extremely salted, I can’t finish my fries that’s the worst place for burgers in Lewisville, really we put the fries in the trash 🤮😭

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.