Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Vista Ridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,094 reviews
5 stars
532
4 stars
238
3 stars
89
2 stars
50
1 star
185
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Portion Sizes
Many reviews mentioned consistently small portion sizes, leading to dissatisfaction among customers.
Food Quality
While some customers praised the food, others reported issues with freshness, over-salting, and food safety concerns.
Cleanliness
Several reviews highlighted cleanliness issues in the restaurant, including dirty tables and unsanitary food handling.
Staff Attitude
Mixed feedback on staff friendliness; some customers experienced helpful service while others encountered rudeness.
- MDMegan Duncan2 days ago1.0When I entered the restaurant, I waited at the counter and was not acknowledged while two other customers were served ahead of me. After finally speaking up, I was told the employee was assisting someone else, yet no effort was made to acknowledge me or communicate when I would be helped. I then waited an additional 10–15 minutes without service. When a manager came out to assist another customer with an online order, I asked what was going to happen with my order. Instead of addressing the issue, I was told that I would not be served because of “the way I was talking.” Being refused service for expressing concern after being ignored is unacceptable. This interaction demonstrated a breakdown in basic professionalism, customer respect, and management judgment. I have already submitted a formal complaint through your standard channels, but I am escalating directly to your executive team because this situation deserves leadership review. No customer should be dismissed or denied service for advocating for fair treatment. I would appreciate a response outlining how this matter will be addressed.
- ABAshish BalchandaniDec 16, 20254.0Short on staff, often long way queues
- BSBlake StevensNov 30, 20251.0I come to this chipotle often and they are never in any kind of rush to check anyone out with a empty line I’m just standing there for 5 mins before anyone says anything not impressed annoying
- SPSienna N PetereitNov 24, 20254.0Wow wow wow! My daughter just loves this quesadilla! We have been to this location multiple times and they have been perfect without fail, just a few times where they lacked in giving extra of something when we asked. Today, she ordered the sour cream and stuttered, and I kid you not, THEY LAUGHED AT HER!!!! It was very disrespectful but otherwise love this place!
- NMNoah MirNov 23, 20251.0They’ve got my order wrong multiple times And were extremely unapologetic
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Vista Ridge?
Chipotle Mexican Grill at Vista Ridge is open every day from 10:45 AM to 10:00 PM.
What types of cuisine does Chipotle Mexican Grill at Vista Ridge offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads, focusing on Mexican-style fast-casual food.
Does Chipotle Vista Ridge support online ordering and delivery?
Yes, Chipotle Vista Ridge offers in-store pickup and delivery services, with options to order online through their website and mobile app.
Where is Chipotle Mexican Grill at Vista Ridge located?
The restaurant is located at 2605 S Stemmons Fwy, Vista Ridge Mall, Lewisville, TX 75067.
How can I contact Chipotle Mexican Grill at Vista Ridge?
You can call them at +1 972-315-3694 or email at tx.0344.vista@chipotle.com.
Does Chipotle Mexican Grill at Vista Ridge have a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What nearby restaurants are close to Chipotle Vista Ridge for additional dining options?
Nearby dining options include Rockfish Seafood Grill, BJ's Restaurant & Brewhouse, Which Wich? Superior Sandwiches, Stop-N-Go Gyros, Twin Peaks Restaurants, and Buffalo Wild Wings.
Are there any nearby shopping centers close to Chipotle Vista Ridge?
Yes, the Vista Ridge Marketplace is nearby for shopping needs.
Can you recommend any nearby health or wellness services around Chipotle Vista Ridge?
Nearby health and wellness options include the European Wax Center, Happy Feet SPA & Reflexology, Removery Tattoo Removal and Fading, and North Star Dentistry.
How can I stay connected with Chipotle Mexican Grill at Vista Ridge on social media?
You can follow Chipotle on Twitter (@ChipotleTweets), Instagram (@chipotle), Facebook (ChipotleVistaRidge), LinkedIn, Pinterest, and YouTube to get updates and offers.