McDonald's

Reviews

• TH

  Travin Hall

  Mar 11, 2026
  1.0
  everytime i go, they forget my sauce. i’ve stopped going back to get it because it’s an inconvenience and the employees are always rude about it. as if they didn’t make the mistake. once whataburger opens, i will not be back.
• AS

  Alyssa Smith

  Feb 24, 2026
  1.0
  I’m extremely disappointed with my recent visit to McDonald’s. I ordered a bacon biscuit and specifically paid for extra bacon because I expect to receive what I paid for. Not only was my biscuit completely cold, but it only had about four small slices of bacon on it — which definitely did not look like “extra” to me. When you’re charging customers more for add-ons, you should actually put the correct amount on the sandwich. It’s frustrating to spend your money and not receive what you ordered. On top of that, the food being cold just makes it worse. A bacon biscuit should be hot and fresh, especially during breakfast hours. The customer service also made the experience more disappointing. Instead of being understanding or apologetic, the managers and GM came off as rude and dismissive when the issue was brought up. There was no real effort to fix the situation or make it right. Customers deserve hot food, accurate orders, and respectful service — especially when they’re paying extra. I simply want what I paid for. Very frustrating experience, and I hope this location improves both their food quality and customer service.
• AH

  Anna Hinojosa

  Feb 17, 2026
  1.0
  They got my order i asked for a hamburger plain and dry and they put cheese and they said they put bbq in the bag and there wasn’t any at all and the employee was rude and sighed at everything we said
• AS

  Angelita Simental

  Feb 15, 2026
  1.0
  McDonald’s is a joke. They never get your order right and never can hear what you are trying to order and always always rushing to take your order. They are always rude. If you don’t like your job get another one!! Not doing McDonald here in LEVELLAND ever again!!!
• DE

  Demetria Esquivel

  Feb 15, 2026
  1.0
  I order on the app and it let me place the order but when I got there they said they were only serving drinks, if they aren’t able to fill food orders then the app needs to be turned off.

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