Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Many customers reported issues with incorrect orders, missing items, and dissatisfaction with food preparation.
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, including dismissive attitudes and lack of acknowledgment.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold items, overcooked fries, and poorly prepared meals.
Service Speed
Customers experienced long wait times, especially during peak hours, leading to frustration with the overall service.
Positive Experiences
Some customers noted improvements in service and food quality, with a few praising friendly staff and quick service during certain visits.
AS
Alyssa Smith
Feb 24, 2026
1.0
I’m extremely disappointed with my recent visit to McDonald’s. I ordered a bacon biscuit and specifically paid for extra bacon because I expect to receive what I paid for. Not only was my biscuit completely cold, but it only had about four small slices of bacon on it — which definitely did not look like “extra” to me.
When you’re charging customers more for add-ons, you should actually put the correct amount on the sandwich. It’s frustrating to spend your money and not receive what you ordered. On top of that, the food being cold just makes it worse. A bacon biscuit should be hot and fresh, especially during breakfast hours.
The customer service also made the experience more disappointing. Instead of being understanding or apologetic, the managers and GM came off as rude and dismissive when the issue was brought up. There was no real effort to fix the situation or make it right.
Customers deserve hot food, accurate orders, and respectful service — especially when they’re paying extra. I simply want what I paid for. Very frustrating experience, and I hope this location improves both their food quality and customer service.
AH
Anna Hinojosa
Feb 17, 2026
1.0
They got my order i asked for a hamburger plain and dry and they put cheese and they said they put bbq in the bag and there wasn’t any at all and the employee was rude and sighed at everything we said
AS
Angelita Simental
Feb 15, 2026
1.0
McDonald’s is a joke. They never get your order right and never can hear what you are trying to order and always always rushing to take your order. They are always rude. If you don’t like your job get another one!! Not doing McDonald here in LEVELLAND ever again!!!
DE
Demetria Esquivel
Feb 15, 2026
1.0
I order on the app and it let me place the order but when I got there they said they were only serving drinks, if they aren’t able to fill food orders then the app needs to be turned off.
FG
Felipe Garza
Feb 1, 2026
1.0
How would the cooks like it if someone messed with their food. They put so mustard in my double cheeseburger i threw it away what a waste of money. I try to give this place a chance and its a joke im so glad all these other burger places are opening in town. This was tonight around 10:05pm on 02-01-26.
What are the operating hours of McDonald's Levelland, TX?
McDonald's in Levelland, TX is open 24 hours a day, 7 days a week.
Does McDonald's Levelland offer drive-thru service?
Yes, the drive-thru at McDonald's Levelland is open 24/7 for your convenience.
What are the delivery hours for McDonald's Levelland?
McDonald's offers delivery from 5:00 AM to 3:45 AM every day of the week.
How can I place an order for delivery from McDonald's Levelland?
You can order McDonald's for delivery online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available for iOS and Android.
What payment options are accepted at McDonald's Levelland?
McDonald's Levelland accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there any nearby restaurants you can visit before or after dining at McDonald's Levelland?
Yes, nearby restaurants include Dickey's Barbecue Pit, Noemi's Place, Savannah's Mexican Restaurant, Caribbean Ice, and El Sazón de Ana's.
Where can I find a coffee shop near McDonald's Levelland?
Starbucks and Shameless Snacks, which is also a cafe and bakery, are nearby coffee shops you can visit.
Are there any nearby gas stations close to McDonald's Levelland?
Yes, petro Products, United Express, and Phillips 66 Gas are nearby gas stations for your convenience.
Does McDonald's Levelland offer any online rewards or promotions?
Yes, McDonald's offers MyMcDonald's Rewards where you can earn points for free food. More details are at https://www.mcdonalds.com/us/en-us/mymcdonalds.html
What services does McDonald's Levelland provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
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