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Brand Certified

Dairy Queen

3.6
(532 reviews)

Business Details

1311 College Ave, Levelland, TX
79336-6513, United States
(806) 894-4948

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
1311 College Ave, Levelland, TX
79336-6513, United States

Hours

Reviews

3.6
532 reviews
5 stars
204
4 stars
128
3 stars
79
2 stars
34
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times for food.

Staff Attitude

There were numerous complaints about rude and unprofessional staff behavior, impacting the overall customer experience.

Food Quality

While some customers praised the food as fresh and delicious, others reported issues with incorrect orders and food served cold.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, affecting the dining experience.
  • KB
    Kimberly Bouldin
    Dec 3, 2025
    3.0
    I usually love DQ. Tonight, everyone at the Levelland Dairy Queen was getting frustrated. (12/03/25 @ 19:00) The black lady working the window is awesome!! She was working hard. The front staff was struggling. One kid behind the counter tried as hard as he could to get out of doing anything productive. He was just in the way. We were given someone else's order, then they tried to give it to someone else after we had touched the food. There was zero attention to details. About half the staff were working to compensate for the incompetence of the rest of the staff. We were there over an hour for a quick bite. Not the best experience! Should have gone to Taco Villa, for sure!
  • CE
    Chris Englehart
    Oct 28, 2025
    5.0
    Jordan and Chris are great , i came in and ordered a meal . I spilled a big tea all over the floor and they came out and helped and didn't get upset . The food was great Jordan was great at the cashier desk , smiling and joyful
  • BV
    Breena Villalobos
    Oct 19, 2025
    1.0
    Horrible experience at drive thru took them 40 mins to get our order out! This is ridiculous, a drive thru is supposed to be fast paced! SMH DAIRY QUEEN DO BETTER! It wasnt even busy, we seen everyone standing around. 😡
  • EB
    Eri Bernal
    Oct 9, 2025
    1.0
    They have the time in the receipts wrong so you can’t really tell when you ordered and how long you waited. We’ve been here for about 30 minutes and haven’t gotten our food. Don’t get me wrong it is packed and the drive through line is long as always but this could be fixed if there wasn’t FIVE ppl just standing around the ice cream machine…… this place literally sucks cheeks and should be closed. Literally any other company can use this lot and do better business. DQ makes me haaaate fast food. AND THEN this place got remodeled?!?!! For what if the service is at stone age speed?????
  • PM
    Phelps Mccarty
    Sep 19, 2025
    1.0
    Had to wait for my food my entire lunch hour I will not be eating there again this is the second time it has happened.

Brand Certified Facts from Dairy Queen

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Certified March 01, 2026Yext Knowledge Graph
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