Business Details
About
Fast Food RestaurantIce Cream Shop
Location
Hours
Reviews
3.6
532 reviews
5 stars
203
4 stars
128
3 stars
80
2 stars
34
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, particularly in the drive-thru, with waits often exceeding 30 minutes.
Staff Attitude
Several reviews highlighted rude or unprofessional behavior from staff, including poor customer service and lack of attention.
Food Quality
While many customers enjoyed the food, there were complaints about incorrect orders, cold food, and issues with cleanliness.
Management Issues
Multiple reviews indicated a lack of effective management, leading to disorganization and poor service.
- KBKimberly BouldinDec 3, 20253.0I usually love DQ. Tonight, everyone at the Levelland Dairy Queen was getting frustrated. (12/03/25 @ 19:00) The black lady working the window is awesome!! She was working hard. The front staff was struggling. One kid behind the counter tried as hard as he could to get out of doing anything productive. He was just in the way. We were given someone else's order, then they tried to give it to someone else after we had touched the food. There was zero attention to details. About half the staff were working to compensate for the incompetence of the rest of the staff. We were there over an hour for a quick bite. Not the best experience! Should have gone to Taco Villa, for sure!
- CEChris EnglehartOct 28, 20255.0Jordan and Chris are great , i came in and ordered a meal . I spilled a big tea all over the floor and they came out and helped and didn't get upset . The food was great Jordan was great at the cashier desk , smiling and joyful
- BVBreena VillalobosOct 19, 20251.0Horrible experience at drive thru took them 40 mins to get our order out! This is ridiculous, a drive thru is supposed to be fast paced! SMH DAIRY QUEEN DO BETTER! It wasnt even busy, we seen everyone standing around. 😡
- EBEri BernalOct 9, 20251.0They have the time in the receipts wrong so you can’t really tell when you ordered and how long you waited. We’ve been here for about 30 minutes and haven’t gotten our food. Don’t get me wrong it is packed and the drive through line is long as always but this could be fixed if there wasn’t FIVE ppl just standing around the ice cream machine…… this place literally sucks cheeks and should be closed. Literally any other company can use this lot and do better business. DQ makes me haaaate fast food. AND THEN this place got remodeled?!?!! For what if the service is at stone age speed?????
- PMPhelps MccartySep 19, 20251.0Had to wait for my food my entire lunch hour I will not be eating there again this is the second time it has happened.
Frequently Asked Questions About Dairy Queen
What are the operating hours of Dairy Queen at 1311 College Ave, Levelland, TX?
Dairy Queen is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and Friday and Saturday from 10:00 AM to 11:00 PM.
Where is Dairy Queen located in Levelland, Texas?
Dairy Queen is located at 1311 College Ave, Levelland, TX 79336-6513, USA.
How can I place an order for pickup from Dairy Queen in Levelland?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/14348/.
Does Dairy Queen have a mobile app with exclusive deals?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What types of food can I find at Dairy Queen in Levelland?
Dairy Queen is a fast food restaurant and ice cream shop offering a variety of fast food items and ice cream treats.
What is the phone number to contact Dairy Queen in Levelland?
You can reach Dairy Queen at +1 806-894-4948.
Is there a Burger King near Dairy Queen in Levelland?
Yes, Burger King is nearby and also offers fast food options including burgers, which can be a convenient alternative or complement to your visit at Dairy Queen.
Can I grab a coffee or tea near Dairy Queen in Levelland?
Yes, Tea2Go is a nearby tea room and cafe where you can enjoy coffee and tea close to Dairy Queen.
What educational institutions are close to Dairy Queen in Levelland?
South Plains College is nearby, offering various educational programs, along with the Texan Mosaic media and Live Sound concert venue, making it a great area for students and visitors.
Are there other food options near Dairy Queen in Levelland?
Yes, nearby food options include Pizza Hut, Taco Villa for Latin American cuisine, Subway for sandwiches, and Little Caesars Pizza, providing a variety of dining choices.