Dairy Queen

3.8
1468 reviews
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Business Details

6803 Bandera Road, Leon Valley, TX
78238, United States
(210) 684-0065
https://www.dairyqueen.com/en-us/locations/tx/leon-valley/6803-bandera-rd/14572/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
6803 Bandera Road, Leon Valley, TX
78238, United States

Hours

Reviews

3.8
1,468 reviews
5 stars
722
4 stars
286
3 stars
140
2 stars
82
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly in the drive-thru, leading to a negative customer experience.

Wait Times

Many customers reported excessively long wait times both in the drive-thru and inside the restaurant, often exceeding 30 minutes.

Order Accuracy

Several customers experienced issues with incorrect orders and poor food quality, including missing items and improperly prepared food.

Food Quality

While some customers praised the food, others reported cold or poorly prepared items, indicating inconsistency in food quality.

Management Issues

Feedback suggests a lack of effective management, with complaints about staff training and overall operational efficiency.
  • GK
    Gene Kanellis
    4 days ago
    5.0
    Very clean DQ with a VERY friendly staff. We dined in and the food and drinks were delivered to our table by two very friendly employees.
  • LG
    Lisa Guest
    Nov 16, 2025
    3.0
    Our food and ice cream was great. The assistant manager at the counter with the large framed glasses and forearm tattoos was robotically rude to everyone. I know what working fast food can do to a person's spirit so I get being unhappy at work. People can be awful to food workers! But, some of us are genuinely nice people that don't deserve to feel like a burden while ordering food at restaurant. I felt like I was bothering her at work.
  • JL
    Jennifer Lara
    Nov 8, 2025
    1.0
    OMG, waited in the drive thru for 30 mins for 2 kids meal, and 3 blizzards. I'm sure my order would of went faster had i went inside. It's like they don't care if people leave. As a business owner, customer service especially in the drive thru would be served as my top priority.
  • LO
    Lizet Ochoa
    Oct 28, 2025
    1.0
    I went in order and I absolutely don’t like nobody touching my phone, so they have the payment machine inside their area, they want your card to process your payment, I use my phone to pay but why they do that? You shouldn’t be handling your card or phone to them, they should have the payment system out for us to tap the card or phone. Now days someone can steal all your information with just a tapping I don’t like that. because I complain she took more than 10 minutes for a simple ice cream cone.
  • MM
    Mercy Merquise
    Oct 24, 2025
    1.0
    25 minutes in line at the drive thru just for the cashier to not understand a word I was telling them about my order repeating myself dozens of times. Terrible customer service.
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Frequently Asked Questions About Dairy Queen

What type of food and treats does Dairy Queen at 6803 Bandera Road offer?

Dairy Queen at 6803 Bandera Road specializes in soft-serve ice cream and signature shakes, along with classic burgers and fries.

What are the opening hours of Dairy Queen in Leon Valley?

Dairy Queen is open Monday to Thursday from 10:00 AM to 10:00 PM, Friday and Saturday from 10:00 AM to 11:00 PM, and Sunday from 11:00 AM to 10:00 PM.