Taco Bell

Reviews

• GL

  Gina Love

  5 days ago
  1.0
  This used to be a really good location a few months ago whether in person or delivery. Now it’s extremely long waits no matter what time of day or for delivery. I got delivery today and they forgot nearly my whole combo I ordered. I was missing the (burrito, chips and cheese, and chalupa). Need new management or something.
• MW

  Maison Williamson

  Mar 1, 2026
  1.0
  The workers were really friendly but i felt bad we had to wait 45minutes in the drive thru for our food because there was no way out of line. Im assuming understaffed :(
• LB

  Lyndz Brooks

  Feb 25, 2026
  3.0
  Typically the food is good when they have supply, sometimes they run out of beef. Which is odd. The service is usually average, but what did it for me now is having my food handed off to someone else while I'm literally standing in the lobby waiting for 30 minutes. This was an online order, so my name should have been on the bag and should have been verified by whoever received it. I expected them to offer to remake the order, but I was suggested to contact the ordering service to have them re-send the order. I called the service and asked for a refund. Safe to say I'm disappointed and would like to suggest they fine tune their system for handling online orders.
• SY

  Sharon Pravallika Yerra

  Feb 21, 2026
  1.0
  I had a very disappointing experience at the Taco Bell - Hero Way drive-thru this evening. The staff seemed to intentionally delay customers in the drive-thru, almost like a game, just to make people leave without ordering. It felt like they were trying to avoid taking orders after 10:00 PM. One staff member (a lady with her hair tied in a top knot) was especially dismissive and acted unprofessional. Instead of helping customers, the attitude made the experience frustrating and disrespectful. This is by far the worst Taco Bell location in the Austin/Leander area. If you’re not planning to serve food after 10 PM, it would be better to clearly communicate that rather than making customers wait and leave. Very disappointed.
• TS

  Toni Shopp

  Feb 16, 2026
  2.0
  I always get a Mexican Pizza and there is less and less sauce on it every time. The other thing I ALWAYS get is a strawberry lemonade. I order it, the lady says ok and then when she hands me the drink she says we can't do strawberry lemonade because there isn't a button to charge for the strawberry. She should have told me that or said they were out of strawberry.

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