Chipotle Mexican Grill

Reviews

• CT

  Chris T

  Jan 6, 2026
  1.0
  Every single time I order from this place something goes wrong. I'm not the type to write reviews but now this is ridiculous. I ordered 2x protein bowl and I have to literally search for chicken in this bowl to find it. They act like it's coming out of their paychecks, its insane. If I pay for something I expect to get it, and this happens all too often. Never ordering from here again. You need to seriously change your staff.
• JJ

  Jaxius

  Dec 23, 2025
  1.0
  Pretty much every time I go here they are out of one or more ingredients. Last time it was TORTILLAS. Im not sure who is in charge of their stock but they need to be fired. After waiting 10 mins in line (two people in front of me each getting two bowls each) I was told the burrito restaurant doesn't have burritos... when I asked the manager what was going on they just said we're out of tortillas and offered no recourse or any form of meaningful customer service. I will not be returning.
• TV

  Timosha Varbanets

  Dec 16, 2025
  2.0
  The chicken is usually overcooked, and they barely add any guacamole or queso — definitely less than at other locations. In New York, Chipotle was always better than Qdoba, but here it’s the other way around.
• AA

  alan

  Dec 12, 2025
  2.0
  came to chipotle and wanted to order in line. I waited in line for about five minutes and when I got up to the counter to order my kids meal with the side of queso, they told me that I couldn’t order….. that I had to order online because they were running out of queso and I’m confused on how if it’s first come first served but the online people get the reward to receive queso with their order that doesn’t make sense and then the manager, Matt offered me a free drink. I didn’t wanna drink. I wanted the kids meal taco tacos, build your own with a side of queso and they could not give that to me, even though they had a queso sitting at the online side that’s ridiculous. First come first serve, isn’t it I guess not not to this chipotle
• KD

  Kindra Deceasare

  Dec 3, 2025
  1.0
  Worst Chipolte in the Austin area, the health department should shut this location down. Be prepared to be overcharged at this location, the district manager should be terminated. The chicken was raw, the kids quesadilla wasn’t melted, prices and portions are never consistent. Be prepared to be charged for ordering items on the side rather than on your burrito. Typically for Togo orders I order sour cream, salsa, and beans on the side so my burrito isn’t soggy before I get home, they charged an extra $7. Charged a single taco as a chicken bowl. Charged an extra $4 for a second side of salsa with 1 bag of chips. A bowl of rice, beans and sour cream, charged for as chicken bowl. Charged an extra $2 for cheese on the side of a kids quesadilla, I’ve never been to a restaurant that cheese was a “side”. After stealing from me and dealing with the extremely rude “district manager” that thinks she knows everything, the chicken was raw and the quesadilla wasn’t cooked and we had to throw our dinner away. That’s called theft and this woman should be incarcerated. Do better Chipolte, this location has gone wayyyyyy downhill.

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