Service Issues
Numerous customers reported poor service, including rude staff, slow response times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, old, or incorrect items being served.
App and Ordering Problems
Customers expressed frustration with the mobile app, including issues with order cancellations and limited availability of app features.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their kindness and helpfulness.
Inconsistent Availability
Frequent mentions of items being out of stock or unavailable, leading to disappointment among customers.