Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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The staff here takes to long for simple items, and act like it's my fault for ordering.
LM
Landin Mcgrew
Apr 4, 2026
1.0
You gonna wait on your order all day because they’re playing , talking and also very very rude to their customers .
BD
Brittani Davis
Mar 27, 2026
5.0
This location has gotten so much better with staffing and food preparation. The last fews time I have come, my food has been hot and fresh. The staff is much friendlier and courteous.
KG
k g
Feb 26, 2026
1.0
Trust me if you’re craving McDonald’s, pick a different location. This one’s rough.
I placed a mobile order for a Big Mac and medium fries during my lunch break and went through the drive-thru. They told me to park in spot 1 and wait. I waited 15–20 minutes and nothing came. Pretty sure they gave my food to someone else.
I went inside and got ignored. No one came to the counter. I had to go back through the drive-thru again, and this time they told me to park in spot 2. Total time from arrival to food in hand? About 35 minutes.
They gave me a free apple pie, which I appreciated… until I bit into it.
Also, don’t expect the owner to care. They don’t respond to complaints just send you to the corporate feedback page.
AJ
amanda jacks
Feb 21, 2026
1.0
I have NEVER taken the time to review on anything but I am beyond LIVID with this store. The unprofessionalism, laziness, and lack of customer satisfaction is BEYOND comprehension.
Two weeks ago I placed a delivery order through the app. Cost me over $60 with delivery fees, driver tip, and over priced food. 3 meals ordered and only thing received was drinks. After 2 hours of calls between them and door dash, I was refunded $10 and told to replace the order. So now I would have to pay all the fees again, another $60 plus the $60 already spent, $10 refund, equals $110 for three “blue meals”- ummmm nope.
Well today, both of my autistic children begged for McDonald’s and HESITANTLY decided to give them another try. BUT, this time I committed to checking order before accepting delivery. AND lo AND BEHOLD, the order was wrong AGAIN. I told the driver I can’t accept and apologized. It wasn’t her fault. She can’t check a sticker sealed bag. So, she is driving to the store now to fix it and I ABSOLUTELY need to pay her extra in tip because I KNOW door dash and McDonald’s SURE WILL NOT.
I called Mc Donald’s location that this came from, tried explaining the situation. Even told the girl on phone I know they are over worked, under paid, and under staffed, but this is a repeat issue and my autistic kids now are waiting and their routine is MAJORLY affected by late dinner and bedtime schedule. I was dismissed, interrupted and told, “we will fix it” and then hung up on when I tried to respond. No. “I’m so sorry” or “how can we make this right”, just rudely hung up on.
My first job was a McDonald's employee a long time ago and NEVER would I treat a customer like that. I have spent WAY too much money on food that def is not the best for any person really, so I am deleting my app and we will NOT be purchasing from McDonald’s again. I will also be sharing this across every social media platform I can because this is DISCUSTING and NOT ACCEPTABLE. Your food is not worth what we pay so the least you can do is give a crap and treat your customer who pay your paychecks with a little decency and respect.
What are the regular dining hours for McDonald's at 1463 W Pleasant Run Rd, Lancaster, TX?
McDonald's is open from 5:30 AM to midnight Monday through Thursday and Sunday, and from 5:30 AM to 2:00 AM on Friday and Saturday.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open from 5:30 AM to midnight Monday through Thursday and Sunday, and extended hours on Friday and Saturday from 5:30 AM to 2:00 AM.
Can I order McDonald's delivery from this location, and what are the delivery hours?
Yes, delivery is available daily. The hours are 5:30 AM to 11:30 PM Monday through Thursday and Sunday, 5:30 AM to 1:30 AM on Friday, and 6:00 AM to 1:30 AM on Saturday.
What services does this McDonald’s provide for pickup and delivery?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I earn rewards or get mobile offers at this McDonald's?
You can earn points for free food by joining MyMcDonald's Rewards and also get mobile offers through their mobile ordering services.
Is there a McDonald's app to place an order for pickup or delivery?
Yes, McDonald's app is available on both iOS and Android for ordering. The iOS app can be found at the App Store and the Android app on Google Play.
Are there any gas stations nearby if I need to refuel before or after visiting McDonald's?
Yes, Chevron and Exxon gas stations are located near McDonald's, convenient for refueling when visiting or leaving the area.
What other fast food or dining options are near McDonald's on Pleasant Run Rd?
Nearby eating options include Domino's Pizza, Wingstop, Jack in the Box, Subway, and Zeek's Cajun Poboys, allowing you to explore different cuisines in the area.
Are there any financial services or ATMs close to this McDonald's location?
Yes, nearby financial services include Neighborhood Credit Union, Bank of America ATM, Walgreens ATM, LibertyX Bitcoin ATM, and Coinme ATM for various banking and currency exchange needs.
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