Wingstop

2.9
689 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Lancaster W Pleasant Run Road. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
1445 West Pleasant Run Road, Lancaster, TX
75146, United States

Hours

Reviews

2.9
689 reviews
5 stars
244
4 stars
75
3 stars
47
2 stars
37
1 star
286

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, often exceeding the estimated time.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, poorly cooked, or improperly seasoned items.

Customer Service

Numerous customers experienced rude or unhelpful staff, contributing to a negative dining experience.

Cleanliness

Several reviews mentioned unsanitary conditions in the kitchen and dining area, raising concerns about food safety.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendly and helpful service.
  • GC
    Gladys Maria Serrano Cruz
    6 days ago
    1.0
    Se les pasó de sal a las papa , por favor la persona k esté haciendo eso tenga más cuidado
  • NN
    Niqua Niq
    Dec 26, 2025
    2.0
    First of all there were wayy too many people working in the kitchen day after Christmas. This location had become my “go to” because they were on point consistent- always fresh and delicious -but tonight will keep me away. The food is disheartening- how do you mess up Voodoo Fries??- it was not fresh- poor quality and presentation..I had so many complaints on my order. The kitchen was in utter chaos and overcrowded ..big mistake!
  • PP
    Poppyfloridaboi
    Dec 20, 2025
    1.0
    To keep the G I did a online order so there were nice and quick on getting my food but the food…. Rick Ross this is worst chicken I every had at ur restaurant this shit is trash
  • PH
    Paige Holland
    Dec 19, 2025
    1.0
    Got here at 120 & waited for an order that was sitting in the shelf the entire time. It’s 140, we literally been sitting here looking at each other, then when I ask, she grab the uber order off the shelf. HORRIBLE
  • LA
    Lil Andoe
    Dec 17, 2025
    1.0
    They are always backed up an slow on speed an dont seem to be properly educated or people friendly the most worst service ever I normally don't do these but this time I have too they need a undercover employee to go an observe

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.