When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Lancaster W Pleasant Run Road. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Customers frequently reported long wait times for their orders, often exceeding the estimated time.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, poorly cooked, or improperly seasoned items.
Customer Service
Numerous customers experienced rude or unhelpful staff, contributing to a negative dining experience.
Cleanliness
Several reviews mentioned unsanitary conditions in the kitchen and dining area, raising concerns about food safety.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendly and helpful service.
GC
Gladys Maria Serrano Cruz
6 days ago
1.0
Se les pasó de sal a las papa , por favor la persona k esté haciendo eso tenga más cuidado
NN
Niqua Niq
Dec 26, 2025
2.0
First of all there were wayy too many people working in the kitchen day after Christmas. This location had become my “go to” because they were on point consistent- always fresh and delicious -but tonight will keep me away. The food is disheartening- how do you mess up Voodoo Fries??- it was not fresh- poor quality and presentation..I had so many complaints on my order. The kitchen was in utter chaos and overcrowded ..big mistake!
PP
Poppyfloridaboi
Dec 20, 2025
1.0
To keep the G I did a online order so there were nice and quick on getting my food but the food…. Rick Ross this is worst chicken I every had at ur restaurant this shit is trash
PH
Paige Holland
Dec 19, 2025
1.0
Got here at 120 & waited for an order that was sitting in the shelf the entire time. It’s 140, we literally been sitting here looking at each other, then when I ask, she grab the uber order off the shelf. HORRIBLE
LA
Lil Andoe
Dec 17, 2025
1.0
They are always backed up an slow on speed an dont seem to be properly educated or people friendly the most worst service ever I normally don't do these but this time I have too they need a undercover employee to go an observe
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours for Wingstop on weekdays?
Wingstop Lancaster W Pleasant Run Road is open from 10:30 AM to 12:00 AM from Monday through Thursday, and until 1:00 AM on Friday.
Is Wingstop Lancaster open on weekends and what are the hours?
Yes, Wingstop is open on Saturdays from 10:30 AM to 1:00 AM and on Sundays from 10:30 AM to 12:00 AM.
Does Wingstop Lancaster W Pleasant Run Road offer delivery services?
Yes, Wingstop offers delivery and same day delivery services with options for no-contact delivery.
Can customers pick up their Wingstop orders in-store?
Yes, customers can pick up their orders in-store during regular business hours from 10:30 AM to 12:00 AM, and until 1:00 AM on Fridays and Saturdays.
Does Wingstop Lancaster have a drive-through service?
No, the Wingstop location on West Pleasant Run Road does not have a drive-through service and is closed for drive-through all week.
What types of payment are accepted at Wingstop Lancaster?
Wingstop accepts American Express, Discover, MasterCard, and Visa credit cards.
Where can I order Wingstop wings online for delivery or pickup?
You can order online through Wingstop's website menu at https://www.wingstop.com/location/wingstop-1255-lancaster-tx-75146/menu or via their app.
What nearby places can I visit before or after dining at Wingstop Lancaster?
Nearby places include Subway for sandwiches, Dollar Tree for shopping, and Zeek's Cajun Poboys for Cajun and seafood cuisine, giving you options for food or shopping around Wingstop.
Are there nearby mobile phone stores if I need service while visiting Wingstop?
Yes, Crystal Wireless Authorized Retailer and Total Wireless are nearby mobile phone stores where you can get phone services or accessories while visiting Wingstop.
What local health services are close to Wingstop Lancaster?
Nearby health services include Pleasant Run Family Dental, Lancaster Dental & Orthodontics, and Urgent Care TX for dental and urgent medical needs.