Wingstop

2.9
692 reviews

Business Details

(972) 227-1700
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Lancaster W Pleasant Run Road. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
1445 West Pleasant Run Road, Lancaster, TX
75146, United States

Hours

Reviews

2.9
692 reviews
5 stars
245
4 stars
76
3 stars
47
2 stars
37
1 star
287

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food being cold, undercooked, or poorly prepared, leading to dissatisfaction.

Service Speed

Many reviews highlighted slow service and long wait times, often exceeding the estimated time provided.

Customer Service

Several customers experienced rude or unhelpful staff, contributing to a negative overall experience.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and poor handling of online orders were noted.

Cleanliness and Organization

Customers expressed concerns about the cleanliness of the establishment and the disorganization of staff during busy times.
  • ES
    Edward Smith
    5 days ago
    5.0
    I love that Louisiana rubbing and fries
  • JW
    Jackie Walters
    Feb 1, 2026
    1.0
    Please never patronage this Wingstop location. It was very horrible customer service. They all seem like they had an attitude. Food was horrible. Wings and fries tasted so salty as if they poured the whole container of salt on them. Fries were cold even though I did a walk in. Workers need a class in Customer Service Skills. Don’t waste your time going there. Zero stars. Had to chose 1 star in order to post.
  • LB
    Latonya Blakey
    Jan 27, 2026
    4.0
    Slow but Always good
  • GC
    Gladys Maria Serrano Cruz
    Jan 6, 2026
    1.0
    Se les pasó de sal a las papa , por favor la persona k esté haciendo eso tenga más cuidado
  • NN
    Niqua Niq
    Dec 26, 2025
    2.0
    First of all there were wayy too many people working in the kitchen day after Christmas. This location had become my “go to” because they were on point consistent- always fresh and delicious -but tonight will keep me away. The food is disheartening- how do you mess up Voodoo Fries??- it was not fresh- poor quality and presentation..I had so many complaints on my order. The kitchen was in utter chaos and overcrowded ..big mistake!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 01, 2026Yext Knowledge Graph
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