Dutch Bros Coffee

4.3
372 reviews

About

Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires appointmentNot available

Location

Dutch Bros Coffee
3255 W Pleasant Run Rd, Lancaster, TX
75146, United States

Hours

Reviews

4.3
372 reviews
5 stars
291
4 stars
15
3 stars
9
2 stars
12
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and engaging staff, highlighting specific employees for their excellent service.

Drink Quality

While most customers enjoyed their drinks, there were several complaints about incorrect orders and inconsistent drink quality.

Wait Times

Numerous reviews mentioned excessively long wait times, particularly during peak hours, leading to frustration among customers.

Order Ahead Issues

Customers reported problems with mobile orders, often experiencing delays and lack of communication regarding their orders.

Atmosphere

The location was frequently described as having a positive atmosphere, with many customers expressing their love for the environment and staff.
  • BC
    Breanna Crawford
    4 days ago
    1.0
    I ordered a hot golden eagle made with sweet cream and no milk. Got them to give me a coffee with ice and it’s not even a full cup. Terrible and every time I got they never get my order right.
  • JR
    Jocelyn Ramirez
    Nov 10, 2025
    1.0
    ABSOLUTELY NOT! I chewed on a bee thinking it was a sprinkle in my drink. It didn’t taste like a sprinkle so i spit it out to see what it was. WHY WAS THERE A BUG IN MY DRINK??? I watched them make it through the drive through window, so I have no idea how they wouldn’t have noticed a bee unless it was in a batch product they had??? Not only did I eat half of a bee, they also forgot to add espresso to one of my drinks too. Why would I come to a coffee spot, order a coffee, and then be happy with frozen milk? Also the cold foam on each drink looked lumpy and kind of old. No idea if this place is properly cleaned at all either. I used to work at a coffee spot and they would emphasize cleanliness over everything to avoid stuff like this happening in the first place. Come here if you like eating bugs and frozen milk without coffee I guess 🤷‍♀️ I came here hoping to get a little treat to start a rough day and never again will I come here. Here is what I spit out. What I thought was a larger sprinkle in my drink:
  • AD
    Amber D
    Nov 8, 2025
    3.0
    First off, I absolutely have to say that the team is consistently amazing – always so warm and welcoming, which really makes a difference! I've noticed a couple of little things during my visits that I thought might be helpful to mention. Lately, I've had a few instances where my drink orders haven't quite been right, and it's a bit of a bummer when you're looking forward to your usual. only one out of four drinks have came out exactly as ordered. Also, the drive-thru wait times can get pretty long, which can be tough when folks are trying to get on with their day. One other thing that's caught my eye is the number of honey bees buzzing around the service areas. It's a bit surprising and can be a little distracting, especially when you're trying to pick up your order. I really love coming to this spot, and I'm hoping these observations might help make an already great experience even better!
  • JH
    Jess Hurst
    Nov 7, 2025
    5.0
    Love dutch bros! They have great options for sugar free drinks. The wait time in the morning is not good. If there is more than 4 cars in line and you don't have 30+ minutes to wait def wouldn't recommend doubt stopping. Considering they should know they're going to be busy each morning maybe change things up so customers can order, get their drink and be on their way within 15 minutes. Still haven't figured out why it takes them so long to prepare orders though.
  • SD
    Stephanie Ditto
    Nov 5, 2025
    5.0
    I didn't have an issue with my order. My friend just got me into Dutch. I really love the protein mocha <3 The recipe is perfect. The Santa Zaddy was very kind and attentive in the drive thru. My drink was ready station the drive thru. I will be back because my friend needs her stickers. :D

Frequently Asked Questions About Dutch Bros Coffee

What sugar-free flavors do you offer?

Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.

What drinks are caffeine-free?

We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!