Dairy Queen

Reviews

• LO

  Lina Ocura

  3 days ago
  4.0
  The food was hot and fresh. The ice cream was on par. They were doing their very best and even checked on us while we were eating. Management could hire more help because the staff seemed very overwhelmed but they were doing their very best to keep up.
• JJ

  Jessie Juxtapose

  4 days ago
  1.0
  I ordered three steak baskets and paid $0.79 each for three dipping sauces. None of the sauces were included in the bag. When I called, I was told I would need to return to the store for a refund. This highlights a larger issue with the current pricing and service model. A dipping sauce should be included with a basket meal. Charging nearly $0.80 for something that likely costs a fraction of that to produce may increase short-term margin, but it creates long-term friction. When the paid item is then omitted and the only resolution offered is requiring a return trip, the cost to the customer exceeds the value of the correction. That is not efficient business. Small, highly visible upcharges combined with rigid refund policies erode goodwill. Goodwill is an asset. Once diminished, it affects frequency of visits, average ticket, and word-of-mouth referrals. It also affects tipping behavior. When orders are wrong before they ever leave the store, customers often reduce tips, impacting employees and delivery drivers who had no control over the error. The result is a model that increases pressure on frontline staff while damaging customer loyalty over minor cost items. Accuracy, inclusion of standard condiments with meals, and flexible resolution policies would protect both brand trust and employee morale far more effectively than charging for sauce.
• JF

  John Fleckenstein

  Feb 18, 2026
  1.0
  Don’t visit this location. Uniforms, what are those? Name tags, ha. Piles of people in the corner eating, and hanging out with people with name tags, but people serving you not identified. It’s like the employees and customers switched roles and the line of cars in the drive through is a snails pace. Won’t be back.
• MH

  Marium Hameed

  Feb 14, 2026
  1.0
  Sat in line behind one car for 15 minutes waiting for 2 blizzards. They handed her a tiny bag. When we pulled up they still did not have one of the blizzards made. The other had sat and melted. 6 staff standing around inside talking and doing nothing. When we pulled up we were not even greeted or acknowledged. We cancelled our order. If staff are acting like that, I don’t trust the food to be prepared safely. And no I will not be giving you guys a second chance, I’ve received bad service at this location 3/4 times I have visited. This location is the worst DQ I have been to yet, and upon reading all the other reviews, you’d think the owners and the franchiser would be aware of the problem and trying to fix it. But no, apparently nobody is fixing anything.
• MM

  Melissa Moreno

  Feb 7, 2026
  1.0
  I never stop to eat out but I had errands to run. Stopped here since it was convenient on my way back home. Let just say I should have gone home without food. The burger had one slice of onion the size of a quarter. I asked for mayo and they did not spread it whatsoever. So I bit into a big blob is mayo. The burger patty had no flavor and it was broken in half causing it to fall out of the bread. The fries were ok. So definitely driving myself to whataburger next time.

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