Mixed reviews on customer service; some praised friendly staff while others reported rude interactions and poor management.
Food Quality
Food quality is inconsistent; some customers enjoyed their meals while others received cold or incorrect orders.
Wait Times
Long wait times reported frequently, with many customers expressing frustration over delays in receiving their orders.
Cleanliness
Concerns about cleanliness, including messy floors and unsanitary conditions in restrooms.
Management Issues
Negative feedback regarding management and staff training, with calls for better leadership and organization.
BT
Brandon Tutt
Nov 11, 2025
1.0
My family and I ate the steak fingers tonight (11/10/25). We are all feeling ill, and throwing up. Never coming back.
ET
Emerald Trevino
Nov 7, 2025
3.0
Went to Dairy Queen last night and it wasn’t busy when I got there mind you. They asked me to pull up to the stop sign and will have my order out. I didn’t realize it would take 30 min to bring out an order of 3 kids meals and 2 adult meals. They finally brought my food out and thankfully I checked because I was missing a kids meal. I had to go inside and wait for my order and didn’t get any ice creams with the kids meals either unfortunately.
DM
Dalia Macias
Oct 21, 2025
5.0
Came here to pick up my son’s cake for his birthday, Aly Made my experience one that I’ll never forget this will be my go to Dairy Queen. Her customer service was extraordinary on on top of that, the atmosphere was pleasant, upbeat, and clean. The gal at the register was also cheerful and eager to help us take our order. Thank you Aly for making my day a lot easier to plan my son birthday!! You rock lake worth! The Oreo blizzard ice cream cake is 10 out of 10!
LD
Lilly Delgado
Oct 9, 2025
2.0
First time I went to this location since it opened, I waited for what felt like 2 hours for just 2 blizzards, while several people that came in after me had ordered and got their food and left. I said something about it and the manager that night wasn’t doing a single thing except walking around and sitting in the back. Now, I order for the 3rd time from there and yet again, I’m now missing a whole drink and 3 extra things of gravy. I love Dairy Queen, but for some unknown reasons it seems like this location just doesn’t really care half the time.
KK
Karina
Oct 9, 2025
1.0
The manager Allie is an overgrown toddler, she should be more mature than the teens she is supposed to lead. To have her yelling about drama or starting drama between DQ team members like she is 16 again in front of customers is embarrassing. If your kid works here I feel bad for them. I’ve been here many times and witnessed the poor leadership skills of this person and at her big age of 35-45 she is not showing them what effective leadership is AT ALL. Good leadership doesn’t have to scream orders at team members, good leadership focuses on the task at hand not stirring the pot or sipping the tea as the young ones say. She should be ASHAMED of the leadership and environment she has curated. I will not return to any of the DQs owned by this franchisee due to the multiple negative interactions I’ve seen. Enough is enough.
My review is enough. I don’t want to reach out to corporate unless they’re going to actually do something about this so called manager.