Wait Times
Customers frequently reported excessively long wait times, often exceeding 30 minutes, especially in the drive-thru.
Service Quality
Mixed feedback on service quality; while some staff were noted as friendly and helpful, many reviews highlighted rude or indifferent attitudes from employees.
Order Accuracy
Numerous complaints about incorrect orders, missing items, and food served cold or improperly prepared.
Self-Service Issues
Customers expressed frustration with the reliance on kiosks for ordering, preferring human interaction instead.
Food Quality
While some customers enjoyed the food, there were significant complaints about food quality, including cold items and poor preparation.