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Wendy's

3.6
(1081 reviews)

Business Details

20584 Ih 35, Kyle, TX
78640, United States
(512) 596-3319

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
20584 Ih 35, Kyle, TX
78640, United States

Hours

Reviews

3.6
1,081 reviews
5 stars
416
4 stars
276
3 stars
147
2 stars
69
1 star
173

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed, with some praising friendly staff while others report rude and unprofessional behavior.

Order Accuracy

Numerous reviews indicate frequent issues with incorrect orders, leading to customer frustration.

Food Quality

Food quality is inconsistent, with some customers enjoying their meals while others report cold or poorly prepared items.

Cleanliness

Several reviews mention cleanliness issues within the restaurant, affecting overall customer satisfaction.

Speed of Service

While some customers appreciate the quick drive-thru service, others report long wait times and slow service.
  • CS
    Caleb Skaggs
    Feb 16, 2026
    1.0
    Manager clearly is collecting a check and nothing else. Staff sucked, waited 10 minutes, got almost no bacon on my baconator, cold fries, and the audacity to charge for a sauce pack. This Wendy’s is dead to me and a disappointment to the brand.
  • RF
    R F
    Jan 25, 2026
    5.0
    Received the correct items and burger was perfect, thanks
  • MZ
    Mayra Zamora
    Jan 14, 2026
    1.0
    January 14 at 3 p.m. We were given the wrong salad and were unable to get it corrected without bringing the food back, even though I was already at the store. My dad ordered an Apple Pecan Salad but received a Cobb Salad. He has limited English, so he pointed to the top salad on the menu and says he heard Apple Pecan repeated back to him. He didn’t realize it was wrong because the salad wasn’t for him and he trusted that the correct item was given to him. He had already accepted the mistake as a loss and did not plan to return, since driving back after already getting home is inconvenient. However, since I was nearby after work, my family asked if I could stop by and see if the issue could be corrected. I showed proof of purchase, including the receipt and a photo of the salad. Mia, who took my dad’s original order, told me she repeated the order back as a Cobb Salad and that my dad agreed, and said her manager stated the only way to fix the order was to bring the salad back to the store or return another day with it to exchange it. I understand that some people lie to try to get free food. However, in my experience, when an order is incorrect—something that happens maybe once or twice a year—I have never been asked at any restaurant to bring the food back in order to receive the correct item.
  • CR
    Chris Rodriguez
    Jan 10, 2026
    4.0
    Pretty quick service.
  • LM
    Linda Miller
    Dec 20, 2025
    5.0
    The girl who too our orders named Mayra was really kind. Went out of her way to make sure we were doing good and that we had everything that we needed in our order. 10/10 customer service, just the service alone would make me want to go back.

Frequently Asked Questions About Wendy's

Is 131 Kyle Parkway Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 20584 Ih 35, Kyle, TX open 24/7?

Yes, this Wendy's location is open 24 hours a day, 7 days a week, including drive-thru service.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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