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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kyle, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1736 Veterans Drive for the ultimate SONIC experience!
Several customers reported rude and dismissive behavior from staff, particularly from specific carhop attendants, leading to uncomfortable experiences.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or incorrect orders, with some customers expressing disappointment in the consistency of the food.
Service Speed
Customers frequently mentioned slow service, with long wait times for orders and issues with mobile order fulfillment.
Positive Staff Interactions
Despite negative experiences, some customers praised the friendliness and helpfulness of certain staff members, indicating that there are positive interactions amidst the complaints.
CM
Christa Montgomery
Feb 13, 2026
1.0
It is really sad that the people here just are very rude. When trying to order you have to repeat yourself over and over. And then when you speak up to speak clearly they then start yelling. I have had this happen couple of times. I asked for ketchup with my tater tots and they now charge .20 cent a pack. So ketchup no longer comes with your combos. And I did not even get napkins nor a fork with my coney. So could not even eat my food til later. So sad do better.
TS
Theresa Strube
Jan 23, 2026
1.0
What happened to Sonic? Their food was crap. Got a double smash burger, get it home and it has meat and bread. No cheese , no pickles, no sauce. The double cheese burger tasted old and burnt. I'll just stick with their drinks and eat elsewhere.
AI
Andrea Isome
Jan 21, 2026
5.0
Love the staff at this location. They are the sweetest
LV
Lupita Vela
Jan 3, 2026
1.0
This is the second time I’ve had a very negative experience at this Sonic in Kyle on Veteran’s Drive, and unfortunately it was again due to the same carhop attendant. Her name tag read Danielle.
Both visits, her attitude was extremely rude and dismissive, which made the experience uncomfortable and unwelcoming. I understand everyone can have a bad day, but when the same behavior happens more than once, it becomes a pattern.
Customer service is a big part of why people choose to return, and this experience has made me think twice about coming back. I hope management addresses this so future customers don’t have the same experience.
JS
james swedras
Dec 3, 2025
4.0
The carhop Audry is rude everytime we visit this location .