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H-E-B plus!

4.5
(4414 reviews)

Business Details

5401 South FM 1626, Kyle, TX
78640, United States
(512) 268-7900
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B plus! located at 5401 South FM 1626 in Kyle, where you’ll find great prices, brands, quality, and selection. At H-E-B plus! stores, we're about more than groceries. We're outfitting Texas families with all they need for Texas lifestyles—from coolers sporting your favorite Texas teams to a new smoker for your famous brisket. This is your one stop for Texas Backyard, toys, housewares, grilling and outdoor, party supplies, apparel and more. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico. H-E-B partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B plus! now offers curbside pickup and grocery delivery for added convenience.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B plus!
5401 South FM 1626, Kyle, TX
78640, United States

Hours

Reviews

4.5
4,414 reviews
5 stars
3,151
4 stars
727
3 stars
195
2 stars
98
1 star
219

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and lack of assistance.

Store Condition

The store is undergoing extensive renovations, leading to complaints about disorganization and difficulty finding items.

Product Quality

Several customers expressed dissatisfaction with the quality of produce and prepared foods, citing issues like spoilage and poor handling.

Curbside Experience

Curbside pickup has received negative feedback for delays, incorrect orders, and poor bagging practices.

Overall Satisfaction

While some customers love the variety and selection, many express frustration with the store's current state and service.
  • AG
    Alyssa Griffin
    5 days ago
    5.0
    I love HEB. That’s is this is the review.
  • AP
    Amber Patrick
    Feb 22, 2026
    5.0
    I ordered my groceries through the app and pick them up via curbside pick up. Staff is friendly and how long you wait depends on how busy they are.
  • TE
    Texas Ed
    Feb 14, 2026
    4.0
    This is a super large HEB grocery store with a grocery section to match. The selection of goods is such that I find it doubtful that they will not have the item for items that I would be needing. The drive to this store is slightly longer than my next closest HEB but I find the longer drive worthwhile.
  • JT
    Jeri T
    Feb 1, 2026
    3.0
    When will the construction end? Ugh. The store is too small for the area and I’d hoped that they’d pull all the clothing, etc out of the center. But nope. They just messed up the flow. There’s not a sensible way to get to the frozen goods unless you remember to go through the alcohol so typically I end up walking all the way back down when I remember that I missed the frozen aisle. Then back to the meat section to get to the frozen chicken nuggets. Crazy. Sometimes the fax woks. Sometimes it doesn’t. It’s a crap shoot.
  • LS
    Leonice Ferreira de Souza
    Jan 21, 2026
    1.0
    ve always been a big fan of H-E-B, but unfortunately the Kyle location hasn’t felt the same lately. The customer service has noticeably declined, and it honestly feels like the employees are overwhelmed and exhausted. H-E-B is constantly rearranging the store, there always seems to be something under construction or out of place, and today the lines were huge with many customers visibly frustrated and complaining. Kyle is growing very fast, and this H-E-B no longer seems to be able to keep up with the demand. I truly believe the area needs another H-E-B, and I also think it’s important for management to pay closer attention to the many customer service complaints that are happening. For now, I will be taking my business somewhere else and hope you guys get to improve that.

Frequently Asked Questions About H-E-B plus!

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B plus!

H-E-B plus! partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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