About
Grocery Store
No store does more than your nearby H-E-B plus! located at 5401 South FM 1626 in Kyle, where you’ll find great prices, brands, quality, and selection. At H-E-B plus! stores, we're about more than groceries. We're outfitting Texas families with all they need for Texas lifestyles—from coolers sporting your favorite Texas teams to a new smoker for your famous brisket. This is your one stop for Texas Backyard, toys, housewares, grilling and outdoor, party supplies, apparel and more. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico. H-E-B partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B plus! now offers curbside pickup and grocery delivery for added convenience.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
4,338 reviews
5 stars
3,119
4 stars
722
3 stars
188
2 stars
98
1 star
211
What are people saying?
AI-generated from recent customer reviews
Quality Control
Customers reported declining quality in food items, including safety concerns with prepared foods and produce.
Customer Service
Mixed reviews on customer service; some employees were praised for helpfulness, while others were criticized for rudeness and lack of knowledge.
Store Condition
The store is undergoing significant remodeling, leading to confusion and difficulty in navigating the aisles.
Crowding and Parking
Frequent complaints about overcrowding and inadequate parking, making shopping a stressful experience.
Product Availability
Issues with stock levels, particularly in produce sections, with many customers noting empty shelves.
- SLSarah LeNoir2 days ago5.0I've lived in kyle for 3 years and consistently find myself smiling after engaging with the partners at my HEB. Even throughout construction and big crowds, the team is positive and helpful. I had to make rhis post because today during my curbside pick up they had a few pies for sale a la carte in the parking lot. I went to add a cherry pie to my order but they didnt have cherry available in the tent. I shrugged and went to my car (no biggie!) And within the next 5 minutes a partner was hand delivering a cherry pie from inside to my car window! What a wonderful surprise. No body does it like my HEB ❤️
- CMCarol McKenzie4 days ago5.0On November 19 I was in the Kyle store looking for diced ham. I couldn't find it and asked for help from a nice fellow who in turn asked a young man in the butcher department named Lane. This young fellow has management written all over him; he was helpful in finding a subsite, asking what I was making with the ham, listening patiently as I gave him the recipe and even said he thought that it might be his holiday meal. Lane was such a delight on a busy day. Thanks for hiring nice people like Lane.
- EAE ANov 3, 20252.0I really loved this H-E-B but lately this store has fallen short. I went early one morning and the cashier Tiffany B was checking me out. They were really rude and short. I wanted to chat with a manager but I let it go and chalked it up to maybe they were having a bad day. We all have those. Today, I bought formula for my child and when I got home I noticed that the formula can was dented and the formula was coming out. So, I drove back to the store to get two new cans. The cashier (Lily) told me bc of the way I paid she couldn’t help me. I understand this may be policy if there was an exchange because I don’t like the product. I wasn’t buying a different brand, just exchanging the compromised product that HEB sold me for cans that were not. This was an HEB issue. Instead of her calling a manager to assist her, she turned around to her coworkers to talk badly about me not realizing that I was still standing there and could hear her. An amazing manager assisted me and I was able to get formula to feed my child. Lily even kept repeating to the manager how they couldn't help me, instead of realizing the issue was no longer hers to handle. She should've just walked away. I won’t be returning to this store. I’ll drive further to get better service. But I will never forget the amazing help from the manager today at the customer service desk. I was out of formula so I am beyond grateful for her help. True customer service. That is the only reason this post gets 2 stars. Because of her amazing help. Just spoke with a partner…..dismal. There needs to end I’m customer service coaching with HEB. You all have lost a customer.
- KRKatelyn RodriguezOct 25, 20251.0This H-E-B used to be excellent, but the quality control has gone downhill. I recently purchased sushi and found blue plastic pieces in two separate rolls. This is unacceptable and poses a serious safety risk — I could have easily choked. Please take better precautions to ensure food safety and proper handling.
- SGSinay gzOct 20, 20251.0It’s been more than 8 years going at this location, and I've noticed that lately the cashiers charge me for extra things or simply add more things to my purchases. Last time, the guy (cashier) was talking a lot with the girl bagging the items, and he had added $14 of mangoes, which I didn't have. He checked my purchases again and in fact I didn't have any mangoes. He apologized and continued talking to the girl bagging the items. When I got home, I checked my receipt and realized he had charged me for the peaches twice ($9, by the way). I was already upset because, clearly, no one gives me the money for doing nothing, I work hard to buy food for my kids, and everything has been so expensive lately. How is it possible that the cashiers are NOT responsible for what they do? It's easy for them to overcharge, but it's not so easy for us to make money at our jobs. PLEASE REVIEW YOUR RECEIPT CAREFULLY BEFORE YOU LEAVE THE STORE because if you come back later and ask for a refund, you won't get it.
Frequently Asked Questions About H-E-B plus!
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of H-E-B plus! in Kyle, TX?
H-E-B plus! in Kyle is open daily from 6:00 AM to 11:00 PM.
Where is H-E-B plus! located in Kyle?
It is located at 5401 South FM 1626, Kyle, TX 78640, USA.
Does H-E-B plus! offer grocery delivery and curbside pickup?
Yes, H-E-B plus! offers curbside pickup, delivery, and same day delivery services for your convenience.
What types of payment methods are accepted at H-E-B plus!?
H-E-B plus! accepts multiple payment options including American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Does H-E-B plus! sell organic and prepared foods?
Yes, H-E-B plus! sells organic products and prepared foods.
Are there wheelchair accessible entrances and parking at H-E-B plus!?
Yes, H-E-B plus! has wheelchair accessible entrances and parking to accommodate all customers.
What nearby places can customers visit around H-E-B plus! in Kyle?
Nearby places include H-E-B grocery store and pharmacy, Blue Rhino Propane Exchange, Redbox rental kiosks, Metro by T-Mobile, Regal Nails salon, RediClinic Kyle urgent care, and Mambo Freeze ice cream shop.
How can nearby businesses like RediClinic Kyle and Shape N Beauty benefit customers visiting H-E-B plus!?
Customers visiting H-E-B plus! can conveniently access nearby healthcare services at RediClinic Kyle and beauty treatments at Shape N Beauty Eyebrow Threading, making it easy to combine errands in one trip.
Is there a bank or ATM near H-E-B plus! for customer convenience?
Yes, there is an H-E-B ATM on site and First Convenience Bank nearby for banking and cash needs while shopping at H-E-B plus!.
Where can I find weekly deals and promotions for H-E-B plus!?
You can find weekly deals and more in the weekly ad at https://www.heb.com/weekly-ads/weekly-deals/14.