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Dunkin'

3.5
(856 reviews)

Business Details

(512) 268-1200
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kyle, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
20371 Interstate Highway 35, Kyle, TX
78640, United States

Hours

Reviews

3.5
856 reviews
5 stars
355
4 stars
157
3 stars
87
2 stars
69
1 star
188

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Customers frequently complained about cold, stale, or improperly prepared food, including burnt items and unappetizing donuts.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and flies around the food.

Management Issues

Many customers expressed dissatisfaction with management's handling of operations, citing a lack of accountability and poor communication.
  • AP
    Amber Patrick
    Feb 22, 2026
    5.0
    This Dunkin has a Baskin Robins inside and that's what we go for. The staff are friendly and the ice cream never disappoints.
  • SE
    Samantha Ead
    Feb 15, 2026
    1.0
    A perfect example of how customer service doesn’t work. This Dunkin’ somehow had its doors closed at 8:30 a.m., which feels bold for a breakfast place. I was forced to go through the super long drive thru line, but I kind of expected it to go quickly since it’s a usual morning rush. At the same time, for opening late they were somehow “out” of sesame bagels - annoying but I proceeded to order something else. I’m still struggling to understand how a toasted croissant with cream cheese turns into an untoasted croissant with a whisper of cream cheese. Do the employees get paid in cream cheese? This would make it more understandable. I also ordered a coffee with light ice and received a cup missing two inches of coffee and absolutely packed with ice. When I asked why, I was generously offered… more ice. I’m not sure if the lack of critical thinking or the lack of customer service is more frustrating. The microphone, screen, and speaker don’t work, so ordering happens exclusively at the window while they make the order, creating a line thats truly unacceptable for an establishment that thrives on the morning work commute. Every part of this experience was unacceptable. I’ve been going to Dunkin’ Donuts my entire life, and I’ve never seen a location this confused by basic instructions or the concept of customers.
  • AL
    Achilles Livez
    Feb 10, 2026
    1.0
    This place needs to have a real health inspector go there. They are serving cold food and raw kolache dough. It's gross there. Don't waste your time at this place.
  • DM
    D Money
    Jan 3, 2026
    1.0
    Save your time and money. The Dunkin’ Donuts in Kyle is a complete joke, and that falls squarely on management. Their ordering system has been down for two weeks, and instead of fixing it, they’ve just forced customers to order at the window like it’s normal. It’s inefficient, slow, and shows a total lack of leadership or urgency. This place is bleeding revenue because management can’t get their act together. No communication, no solution, no accountability just excuses and inconvenience pushed onto customers. Absolutely garbage operation. Management should be ashamed.
  • VG
    Vanessa Guerra
    Dec 10, 2025
    1.0
    Placed an app order. Window attendant was not very friendly. The breakfast sandwich I ordered was completed burned black and should not have been given out. I had to throw the charred croissant out.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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