Dunkin'

Reviews

• AP

  Amber Patrick

  Feb 22, 2026
  5.0
  This Dunkin has a Baskin Robins inside and that's what we go for. The staff are friendly and the ice cream never disappoints.
• SE

  Samantha Ead

  Feb 15, 2026
  1.0
  A perfect example of how customer service doesn’t work. This Dunkin’ somehow had its doors closed at 8:30 a.m., which feels bold for a breakfast place. I was forced to go through the super long drive thru line, but I kind of expected it to go quickly since it’s a usual morning rush. At the same time, for opening late they were somehow “out” of sesame bagels - annoying but I proceeded to order something else. I’m still struggling to understand how a toasted croissant with cream cheese turns into an untoasted croissant with a whisper of cream cheese. Do the employees get paid in cream cheese? This would make it more understandable. I also ordered a coffee with light ice and received a cup missing two inches of coffee and absolutely packed with ice. When I asked why, I was generously offered… more ice. I’m not sure if the lack of critical thinking or the lack of customer service is more frustrating. The microphone, screen, and speaker don’t work, so ordering happens exclusively at the window while they make the order, creating a line thats truly unacceptable for an establishment that thrives on the morning work commute. Every part of this experience was unacceptable. I’ve been going to Dunkin’ Donuts my entire life, and I’ve never seen a location this confused by basic instructions or the concept of customers.
• AL

  Achilles Livez

  Feb 10, 2026
  1.0
  This place needs to have a real health inspector go there. They are serving cold food and raw kolache dough. It's gross there. Don't waste your time at this place.
• DM

  D Money

  Jan 3, 2026
  1.0
  Save your time and money. The Dunkin’ Donuts in Kyle is a complete joke, and that falls squarely on management. Their ordering system has been down for two weeks, and instead of fixing it, they’ve just forced customers to order at the window like it’s normal. It’s inefficient, slow, and shows a total lack of leadership or urgency. This place is bleeding revenue because management can’t get their act together. No communication, no solution, no accountability just excuses and inconvenience pushed onto customers. Absolutely garbage operation. Management should be ashamed.
• VG

  Vanessa Guerra

  Dec 10, 2025
  1.0
  Placed an app order. Window attendant was not very friendly. The breakfast sandwich I ordered was completed burned black and should not have been given out. I had to throw the charred croissant out.