Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Consistency
Many reviews highlighted issues with food quality, such as melted ice cream, incorrect order sizes, and undercooked items.
Cleanliness
Several customers noted that the location was dirty and poorly managed, with complaints about the state of the bathrooms and overall cleanliness.
Drive-Thru Efficiency
The drive-thru was frequently criticized for being slow and chaotic, with long wait times and disorganized service.
AF
Anna Flores
1 day ago
1.0
Horrible customer service. Lady saw my order for delivery. It’s was 2 things. She gave me one and left because her turn was over. I had to wait 10 minutes before someone else could help me.
JT
Jon T
1 day ago
5.0
Always great food - fast service - clean. This location is great; much preferred vs the south Austin location, IMO.
BC
bri c
Jan 5, 2026
2.0
i order the mocha brownie mudslide blizzard and they gave me a chocolate blizzard with brownie pieces n pecans in it, the mocha chocolate brownie mudslide blizzard don't even have pecans in it.
DB
Devyn Bree
Dec 13, 2025
5.0
I love this DQ! The workers are always so nice and our food and ice cream is always on point! Thanks guys!!!!
Also our cashier Sofia deserves a raise!
CT
Clarissa Torres
Dec 5, 2025
1.0
Burger was dripping in watery mustard, and soaked through bag. My bun was super soggy. Got charged Texas size but upon going to another DQ realized I did not receive Texas Size. Fries were only half full. Took several attempts before someone acknowledged I was trying to order at drive thru speaker.