Chipotle Mexican Grill

Reviews

• GG

  Gleaming

  3 days ago
  1.0
  For the 1000th time these guys are out of fajita veggies 2 hours before close. 4 customers just walked out. Seems like a no brainer to just start prepping more of them, right? Apparently not.
• TP

  Talia Parrish

  Feb 24, 2026
  2.0
  1 Dear Chipotle Customer Service, I am writing to provide feedback regarding my recent order, confirmation number RM5-AA3, which was placed for pickup today, February 24, 2026. The order, which included a Chicken Bowl, was scheduled for pickup at 01:10 PM from the Kyle location. While I appreciate the convenience of the pickup service, I was quite disappointed with the portion size of my Chicken Bowl. I am a regular customer and frequently enjoy your chicken bowls when I dine inside the restaurant. However, I observed a significant difference in the quantity of food I received with this 'to-go' order compared to the generous portions l am accustomed to when ordering in-store. The portion in my pickup order appeared noticeably smaller, which was rather unexpected and frankly, a bit frustrating. This experience unfortunately makes me reconsider placing future 'to-go' orders, as I feel the value proposition is diminished if the portion sizes are consistently smaller than what is provided for in-restaurant dining. Could you please clarify if there is a specific policy regarding portion size differences between dine-in and 'to-go' orders, or if this might have been an anomaly with my particular order? Any insight into this discrepancy would be greatly appreciated. Sincerely, Robin Scott
• TD

  Tyler D

  Feb 12, 2026
  2.0
  This is the second time I’ve ordered here and an item was missing or messed up. Plus, the Chipotlelane was backed up. I ordered for 8:20pm pick up. Came at 8:34 waited over 10 minutes rather than the 90-second waiting period. 1. I ordered a large queso and they gave me a small. 2. Chipotlelane is not 90 seconds waiting time 3. Your app support does not want to help customers. Will redirect and close out chat to not resolve issues. Last time ordering Chipotle here.
• IC

  Ivan Calderon

  Jan 17, 2026
  5.0
  I had such a great experience at this Chipotle thanks to the manager Allison. From the moment I walked in, she was incredibly kind, welcoming, and attentive. You can really tell she cares about customers and about running a great store. She went out of her way to make sure everything was perfect with my order and made me feel genuinely taken care of, not rushed or brushed off. It’s rare these days to find someone who brings that level of hospitality and positive energy to a fast casual place, but she absolutely did. Because of her, what could have been a normal stop for food turned into a really pleasant experience. This is the kind of management that makes you want to keep coming back. Huge thanks to her and the team for making my day better.
• CN

  Cheryl N

  Jan 14, 2026
  1.0
  I’m guessing they were in a hurry in the chipotlelane today at 2:25pm because I pulled up to get my order and the lady asked my name, handed me a bag and walked away without saying anything further. I sat there and patiently waited for her to realize that she didn’t give me my drink at all or even give general Customer Service as you would expect somebody in her role. She finally walked back over to the window when she saw that I didn’t leave and didn’t say anything. She just stood there so I had to ask her for my drink and again she just handed it to me without another word before she walked away from the window before confirming everything was good. The terrible part is —- her hat said that she was a certified trainer 😳 so that scares me. But what was worse is when I got into my bag it looked like whoever prepared it was in such a hurry that they didn’t make sure that the salsa had the lid on it completely so it spilled all over my napkins and the inside of my bag as well as the food container so now I have a mess on my hands before I can even start eating. How wonderful… considering I am in a time crunch today. 😒😒😒😑😑😑 I hope you guys have better certified trainers at this location than her 😳

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