McDonald's

3.8
1624 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
25669 Hwy 59, Kingwood, TX
77339, United States

Hours

Reviews

3.8
1,624 reviews
5 stars
749
4 stars
361
3 stars
221
2 stars
68
1 star
225

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of complaints regarding rude and unprofessional staff, with several customers reporting negative interactions and poor service.

Order Accuracy

Many reviews highlight issues with incorrect orders, missing items, and poor attention to detail, leading to customer dissatisfaction.

Food Quality

Customers expressed mixed feelings about food quality, with some praising freshness while others reported cold or poorly prepared items.

Cleanliness

Some customers noted that the location is clean and well-maintained, although there are also complaints about food safety and cleanliness issues.

Management Issues

Several reviews mention poor management practices, including lack of responsiveness to complaints and unprofessional behavior from management.
  • CM
    Cecil Mccullough
    4 days ago
    5.0
    Fast service, very polite people. Restaurant very clean
  • DH
    Derrick Hensley
    6 days ago
    1.0
    They dropped my food on the floor and claimed they remade it, but the fries were clearly missing, a large fry that was obviously missing a lot, and the order still wasn’t right for about the 20th time I’ve been there. Even the manager walked over, looked at it, and said “oh yeah,” but still promised they had remade everything. They then grabbed the fries and supposedly remade them, but it was clearly not a full order. Don’t eat at this McDonald’s. The management clearly has no idea what they’re doing.
  • CV
    Courtney Villarreal
    Nov 10, 2025
    5.0
    Excellent service from this place all the time. Good fast meals. Thank you.
  • LL
    Liz
    Nov 6, 2025
    2.0
    Stop by to pick up lunch for my kids but the line was so long and when I finally got up to order everything was good until i got to the window to pay they had told me they were out of the certain drink and couldn’t sell me the meal without the drink.
  • EB
    Eric Bonilla
    Nov 2, 2025
    1.0
    What's the point of mobile ordering if they still make you park and wait.... What's the purpose??? Worst service ever Then they forget you are parked. Jerks

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Kingwood location?

McDonald's Kingwood is open 24 hours every day, from 00:00 to 23:59.

Is the drive-thru at McDonald's Kingwood open 24/7?

Yes, the drive-thru is open 24 hours a day, seven days a week at McDonald's Kingwood.