Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful management.
Order Accuracy
Many customers reported frequent issues with incorrect orders, both in-store and through mobile apps.
Food Quality
Feedback indicated inconsistent food quality, with some items being served cold or improperly prepared.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in food preparation areas and dining spaces.
Staff Friendliness
Despite negative experiences, some customers praised specific staff members for their friendliness and helpfulness.
LD
Lorrie Dabbs
2 days ago
2.0
Ordered an Egg McMuffin meal and they left out 1 of the only 3 things in the order….hash browns. Every time I don’t check an order before I leave any fast food restaurant the order is wrong.
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Naz
4 days ago
1.0
If you use doordash or Uber eats, pick anything but mcdonalds unless you can pick a different location. They'll leave out half your order and send it out as is.
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Kelli Hoffman
Jan 5, 2026
1.0
I dont eat at McDonald's. They are gross and overpriced but my daughter occasionally likes to drive thru and get fries with ranch. She absolutely won't eat fries without the ranch. We always ask, once, twice up to three times for ranch...at the order area, where we pay, and if they make us pull forward we ask again before driving off. Yet they always manage to leave them out forcing us to walk inside and stand there while two employees chat with each other and then walk off.
For starters as expensive as their crappy food is you would think asking for the ranch condiments came out of their paychecks. They always want to fight and haggle when we ask for 3 for our basket of fries. They used to give you a higher number of condiments for your chicken nuggets. Well a basket of fries is huge but they make us pay for ranch packets.
This place sucks.
AC
Andrea Chapman
Jan 1, 2026
2.0
This has been my most visited McDonald's for a long time. Unfortunately, I'm writing this review because of poor customer service at my last visit. I placed a mobile order (as I usually do) and when I went to pick it up, they couldn't find my code. I showed them my app with the order and the receipt. Plenty of proof. Did they honor the receipt? No. Did they offer a refund? No. They said it would be auto refunded in 24 hours. It wasn't. My card was charged. I would rather address this issue with the manager but I already tried and she showed no interest in solving this issue. Something needs to change in the world of customer service, particularly when the customer has proof of purchase.
VT
Victoria Turrentine
Dec 9, 2025
1.0
I came this morning to get breakfast i got my food then drove away and i was like 5 minutes down the road then i went to go eat my hash brown and it wasn’t in there and I looked on the receipt to make sure i paid for it and I did so i went back and went inside they took awhile to come to me so i said excuse me and this lady comes up to me and i tell her my order was wrong and that i don’t appreciate that because right now im in a rush and she goes and makes me a new bag then i ask if i can get my sauces that were in the other bag and she’s said this is what u paid for right then laughs in my face and gives me the other bag. I think she’s the manager/ owner, she was not respectful and I will never give them my money again.
What are the regular dining hours for McDonald's at 2162 N Park Dr, Kingwood, TX?
The McDonald's at 2162 N Park Dr is open for regular dining from 6:00 AM to 10:00 PM daily.
When is the drive-thru at this McDonald's open?
The drive-thru is open daily from 5:00 AM until midnight (12:00 AM).
What delivery services does this McDonald's location offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online from this location?
You can order online via the URL https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on the Apple App Store and Google Play.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have free WiFi for customers?
Yes, free WiFi is available at this McDonald's location.
What are some nearby places to McDonald's in Kingwood, TX that customers might visit?
Nearby places include Firestone Complete Auto Care for automotive services, Walmart for retail and pharmacy, and First Choice Emergency Room for urgent medical care.
Is there a coffee shop near this McDonald's where customers can relax?
Yes, there are nearby coffee shops such as Starbucks where customers can enjoy coffee before or after visiting McDonald’s.
Where can customers go nearby for emergency medical services?
Customers can visit nearby facilities like First Choice Emergency Room or Aether Health - Kingwood ER for emergency and medical services.
Can customers combine a visit to McDonald's with local shopping in the area?
Yes, customers can visit Walmart Neighborhood Market Kingwood - Northpark Dr and other retail outlets nearby for shopping along with their meal at McDonald’s.