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H-E-B

4.7
(2550 reviews)

Business Details

(281) 361-0342
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 4517 Kingwood Drive in Kingwood, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
4517 Kingwood Drive, Kingwood, TX
77345, United States

Hours

Reviews

4.7
2,550 reviews
5 stars
2,034
4 stars
327
3 stars
88
2 stars
31
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff interactions is mixed; while many customers praise helpful and friendly employees, there are notable complaints about rudeness and unprofessional behavior from some staff.

Store Cleanliness

Customers consistently report that the store is clean, well-organized, and well-stocked, contributing to a pleasant shopping experience.

Product Quality

The produce and meat selections receive high marks for freshness and quality, although there are complaints about specific items like bakery products and prepared foods.

Checkout Experience

Several reviews highlight issues at checkout, including poor bagging practices and inconsistent service, which detracts from the overall shopping experience.

Availability Issues

Customers express frustration over stock discrepancies, particularly with online orders and specific items being unavailable despite listings.
  • CC
    Christina Costello
    4 days ago
    3.0
    They are out of items all the time. They need to do better with their inventory.
  • MA
    Marie Ayala
    Feb 11, 2026
    5.0
    very very beautiful clean HEB..FULLY STOCKED OF EVERYTHING YOU NEED.. PLUS IT'S GOT A BARBQUE RESTAURANT INSIDE..LOVED IT..
  • BC
    Bill Chambers
    Feb 6, 2026
    5.0
    Practically go there every day of the week. Just switched over and now use their pharmacy for all prescriptions. All their oemployees are very helpful and positive. Produce department is the best in Kingwood. Can say the same for all departments throughout the store. It’s a joyful experience every time I walk into H.E.B.!
  • CP
    Chris Perez
    Jan 31, 2026
    1.0
    1/31/2026 7:00AM I love HEB but I’m giving it one star for the fact that I was accused of stealing by the self checkout girl. I scanned two energy drinks and some cinnamon rolls but they rolled out the bag once in the cart and I put them back in. She then goes over and grabs the bag from the cart and takes the stuff out and puts it back on the self checkout counter saying that I need to scan it. She could’ve asked nicely but instead decided to be rude. That’s unprofessional and she needs to do better.
  • ME
    Mrs Que Elliott
    Jan 27, 2026
    2.0
    My store is Madera Run location. I love it. They slack on “healthy” looking produce. My second choice is Kingwood HEB. I like to go early in the morning on Mondays. It’s always clean, stocked and have “healthy” / fresh produce. There is always visible team members through out the store. My problem is they are not friendly. If you pass by it’s turned heads from leadership, non welcoming and please don’t ask a question. EVERY PRESENT Team member look like they hate to be there. I went to the deli 01/26/26 around 830am, and per usual I had to do an emergency break through to get assistance after there was two associates whom both saw me approach. Why I still go? For my husband to have fresh/ healthy looking produce. Smh. This happen every time I go. So sad. Get it together. See yall next week.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

This information is certified by H-E-B and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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