H-E-B

4.6
2976 reviews

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 19529 Northpark Drive in Kingwood, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
19529 Northpark Drive, Kingwood, TX
77339, United States

Hours

Reviews

4.6
2,976 reviews
5 stars
2,308
4 stars
433
3 stars
94
2 stars
46
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were several complaints about poor service, particularly in the pharmacy and curbside pickup areas.

Cleanliness

The store is frequently noted for being clean and well-organized, contributing to a positive shopping experience.

Product Quality

Customers appreciate the variety and quality of products, especially in the bakery and produce sections, although there are reports of damaged or unsatisfactory items at times.

Curbside Experience

Curbside service received mixed reviews, with some customers expressing satisfaction while others reported issues with missing items and delays.

Pricing

While many customers find prices reasonable, some feel that certain items are overpriced compared to competitors.
  • G8
    Google Reviewer 898
    2 days ago
    1.0
    Coupons more often than not do not scan. As a skeptic, i am going to assume this is intentional & they're betting on people making a purchase anyway for something they mainly added to cart for being on sale.
  • GC
    Gabrielle Chapman
    5 days ago
    5.0
    Melissa went above and beyond helping me with a loaf of bread that I noticed was cut open at checkout. She ran and got me another one so I wouldn't lose my place in line on a busy day! Thank you, Melissa
  • ZC
    Zenith C
    Jan 2, 2026
    1.0
    Tried to fill a prescription and was turned away with little explanation. I was told they aren’t filling certain medications, yet it was clear they continue to fill them for some people and not others. There’s no signage in the store explaining this policy, and the interaction felt dismissive. I won’t be back and will encourage looking into this unbalanced policy of helping some people and not others.
  • SC
    Stephanie Cruz
    Dec 30, 2025
    3.0
    I love H-E-B but I will no longer come back to this location I went to self checkout and there was a guy name Rick there I had put something back cause I didn’t want it anymore and he got very mad I said I’m sorry was I not sopost to put that there he didn’t say a word and looked at me very angry
  • PS
    Paloma Segura
    Dec 17, 2025
    5.0
    This HEB is big, and usually well stocked, lots of parking lot space. There are plenty of registers open at all times and also self check out, even if you have a lot of items. Staff is usually super helpful. The bakery is the best. From cakes, pies, fresh bread, cookies and obviously the staple warm HEB flour tortillas. They have a deli and a seafood area, pharmacy, bank. You can pay your bills, get lotto tickets, etc. Their flower department always has beautiful plants and flowers to accommodate different budgets. On the weekends there's a kettle corn little business outside. They make the best kettle corn!! **I am NOT a paid rep** I simply love shopping there. It's a one stop shop.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.