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Dairy Queen

3.3
(649 reviews)

Business Details

2000 W Ranch Rd 1431, Kingsland, TX
78639, United States
(325) 388-3160

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
2000 W Ranch Rd 1431, Kingsland, TX
78639, United States

Hours

Reviews

3.3
649 reviews
5 stars
204
4 stars
135
3 stars
97
2 stars
62
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional service, particularly from specific staff members, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food preparation, causing frustration among customers.

Wait Times

Customers frequently complained about long wait times for both drive-thru and in-store orders, often exceeding acceptable limits for fast food.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold, improperly prepared, or unsatisfactory meals.

Staff Attitude

While some employees received praise for their friendliness, many reviews noted a lack of enthusiasm and professionalism among the staff.
  • GM
    Gloria Martinez
    6 days ago
    1.0
    These girls have a nasty attitude & they purposely didn't give us our orders right u can even feel the bad vibe they need an undercover to investigate or else there will be drama one of the girls even rolled her eyes on my husband... No one did nothing to them we didn't even confront them just writing the review to warn people & maybe someone important to the company will see this & hopefully come & fix it
  • AT
    April Thompson
    Feb 20, 2026
    2.0
    Waited 10 minutes at the drive thru before order was taken, very very rude service.
  • TG
    Tayler Goethe
    Feb 19, 2026
    1.0
    Terrible service. This establishment should NOT be able to work with DoorDash, they treat their dashers TERRIBLY and dont properly prepare the dash orders. Lids too big for cups with no protective tape, 30 minute waits for dashers to get their pickup order, extremely inconsiderate. Even when they’re slow, they still neglect their dash orders. If I could give zero stars for this establishment as a whole I would, not even just for the dashers but for the employees and service in general even to the in store customers.
  • JL
    Jacey Lofton
    Feb 2, 2026
    1.0
    Arrived to Dairy Queen for my 14 year old niece's birthday Saturday night. The woman working the drive through rolled her eyes when my niece put in her order. Then we get our ice cream, and we go sit down. At one point, I begin choking on the ice cream. My niece panics, and asks the employees for help. The employees didn't do anything, and walked over and complained that we were "making a mess" - while I was still gasping for air from literally choking. My niece is crying at this point, and she asks the employee for a rag or some paper towels that I can wipe up my face with, and the employee just walks back, gets disinfectant, and returns, sprays the disinfectant all over the table with our ice cream still on it. She says she can clean up when we leave, and she turns around and walks away. She doesn't try to help, she doesn't even ask how I'm doing, just treated us like an inconvenience, and made a literal child cry on her birthday. I heard her laughing to her coworkers about us when I went to the bathroom, and I left. This is completely unacceptable, and I will absolutely never be returning. What a horrible experience for my niece's birthday.
  • LS
    Lacy Skinner
    Jan 30, 2026
    1.0
    The old Lady who works at the window during the daytime is absolutely the most rude person I've ever dealt with in the food industry. I have held back from making this review for quite some time. I always hesitate going because I don't want to deal with her attitude but decided to go ahead and try it today. And there she was with her sour face and rude attitude as usual. She should be fired for the way she treats customers or retire if you're so miserable.

Frequently Asked Questions About Dairy Queen

What are the operating hours of Dairy Queen in Kingsland, TX?

Dairy Queen in Kingsland, TX is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.

Does Dairy Queen offer dine-in and takeout options?

Yes, Dairy Queen offers both dine-in and takeout services.

Brand Certified Facts from Dairy Queen

This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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