Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Feedback on customer service is mixed; while some staff members are praised for their friendliness, others are reported to be rude and dismissive.
Food Quality
Many customers reported issues with food quality, including cold, overcooked, or improperly prepared items, leading to dissatisfaction.
Order Accuracy
Numerous reviews mention frequent mistakes with orders, including missing items and incorrect food, contributing to a negative experience.
Atmosphere
The restaurant's atmosphere is often described as unwelcoming, with reports of staff being inattentive and the overall environment feeling dirty.
Management
Management is criticized for not addressing staff behavior and food quality issues, with some customers noting a lack of accountability.
SJ
Sarah Johns
Oct 19, 2025
3.0
The customer service at this location was good. They had a great staff that was super friendly and got our order right. My husband enjoyed his Spicy Chicken Sandwich and thought it was prepared perfectly along with his fries. I was not impressed with my Baconator Burger. It was dry and tasted like it had been sitting around for hours. It did not seem very fresh. My fries were soggy and greasy. I was not impressed with my order.
This location is worth the stop if you're craving Wendy's. Although my lunch was not the best, my husband raved about his, and they had great customer service.
GR
Gayle Romero-Rivera
Oct 14, 2025
5.0
Only Wendy's I'll go to in Killeen.....
OO
Ozzy
Oct 8, 2025
1.0
Most of these have you pull forward and wait for your food.. I had to pull forward with no one in line. All locations in Killeen TX have a problem.
RD
reco davidson
Sep 24, 2025
1.0
I ordered a dbl big bacon classic , got a single , took it back got the dbl , NO BACON 🚮
RY
Richard Yost
Sep 19, 2025
3.0
Fries were way over cooked and so salty we couldn't eat them. JBC was good as usual
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Killeen, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Killeen, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (254) 781-5683.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Clear Creek Wendy’s serve breakfast?
Yes, this Wendy’s location in Killeen, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's located at 3816 S Clear Creek Road, Killeen, TX?
The drive-thru is open Monday to Thursday from 6:30 AM to 1:00 AM, Friday and Saturday from 6:30 AM to 2:00 AM, and Sunday from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides via the website or mobile app.
Can I order Wendy's for delivery near this Killeen location?
Delivery availability can be checked via the Wendy's app or website by entering your delivery address in the 'Get It Delivered' section.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy's menu and prices for this location?
Menu and prices can be found on Wendy's official menu website or mobile app by selecting the Killeen location.
How can I contact Wendy's at 3816 S Clear Creek Road with feedback or questions?
You can call them directly at (254) 781-5683, use live chat, leave a message on their Contact page, or complete their customer satisfaction survey online.
Is this Wendy's location currently hiring in Killeen, TX?
To check hiring status, visit Wendy's Careers page and search for jobs in Killeen, TX. They recommend checking regularly if no positions are available.
What are some nearby fast food options to Wendy's at 3816 S Clear Creek Road?
Nearby fast food restaurants include McDonald's, Freddy's Frozen Custard & Steakburgers, Bush's Chicken, Big Burrito, and Taco Bell. You might explore these options before or after visiting Wendy's.
Are there any healthcare facilities near Wendy's in Killeen?
Yes, nearby healthcare facilities include Elms Creek Family Urgent Care Clinic, Dr. Ricky D. Mitchell (pediatrician), LifeStance Health, Integrity Rehab - Killeen West, and LifeStance Therapists & Psychiatrists Killeen.
What automotive services are close to Wendy's at this location?
Nearby automotive-related businesses include Got Cars (car dealer and accessories), AutoZone (parts and repair), and multiple gas stations like 7-Eleven, CEFCO Convenience Stores, and Shell for fueling needs.