Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,184 reviews
5 stars
503
4 stars
259
3 stars
175
2 stars
72
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received praise for their friendliness and helpfulness, many customers reported rude behavior and lack of acknowledgment from employees.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, overcooked, or improperly prepared items, leading to dissatisfaction among customers.
Order Accuracy
Many customers experienced problems with order accuracy, including missing items and incorrect orders, contributing to frustration and disappointment.
Management Issues
Several reviews pointed to poor management practices, including dismissive attitudes from managers and lack of effective resolution to customer complaints.
Atmosphere
The overall atmosphere of the restaurant was criticized for being unwelcoming, with reports of staff being unengaged and the dining area lacking cleanliness.
- YJYoi Jim6 days ago5.0This location was GREAT. I had not been to Wendy's in a while and was pleasantly surprised during this visit. Staff was kind despite the rush and the food was very fresh. Fries were hot and crispy and our order was exactly as requested. Raiting in comparison to other fast foods.
- TTT TJan 1, 20264.0Update: Customer service and Martha (a different manager) were absolutely amazing. Changing my review from 1 star for that. They were all just as surprised as me. I was never rude during any interaction and tried to be as understanding as possible but using your manager status to not do something simply because you didn’t want to is not how life works when you work in a service job. Thankful for the staff members who helped get everything squared away. Again HUGE SHOUT OUT TO MARTHA and her morning crew. She is absolutely amazing and deserves all 5 stars! 01/01/26 at around 9pm. The employee on shift said the managers name was “AJ” unsure if that was truthful i don’t really care. They have an attitude problem. I paid for extra brown batter sauce, i don’t care if it’s 50¢ or $5.. I paid for it and that’s what i wanted. They gave the bare minimum and when the employee asked if they could just give me a little bit more they declined. I then showed him and he agreed that there was definitely NOT extra but they were the manager and there is nothing he can do other than ask them again. They then got smart and refused.
- DSDwayne ShermanDec 28, 20252.0Customer service sucks... No greeting or anything of that short. Actually I didn't get acknowledge until I started to walk out.
- SJSarah JohnsOct 19, 20253.0The customer service at this location was good. They had a great staff that was super friendly and got our order right. My husband enjoyed his Spicy Chicken Sandwich and thought it was prepared perfectly along with his fries. I was not impressed with my Baconator Burger. It was dry and tasted like it had been sitting around for hours. It did not seem very fresh. My fries were soggy and greasy. I was not impressed with my order. This location is worth the stop if you're craving Wendy's. Although my lunch was not the best, my husband raved about his, and they had great customer service.
- GRGayle Romero-RiveraOct 14, 20255.0Only Wendy's I'll go to in Killeen.....
Frequently Asked Questions About Wendy's
Is Clear Creek Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's located at 3816 S Clear Creek Road, Killeen, TX?
The drive-thru is open Monday to Thursday from 6:30 AM to 1:00 AM, Friday and Saturday from 6:30 AM to 2:00 AM, and Sunday from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides via the website or mobile app.
Can I order Wendy's for delivery near this Killeen location?
Delivery availability can be checked via the Wendy's app or website by entering your delivery address in the 'Get It Delivered' section.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy's menu and prices for this location?
Menu and prices can be found on Wendy's official menu website or mobile app by selecting the Killeen location.
How can I contact Wendy's at 3816 S Clear Creek Road with feedback or questions?
You can call them directly at (254) 781-5683, use live chat, leave a message on their Contact page, or complete their customer satisfaction survey online.
Is this Wendy's location currently hiring in Killeen, TX?
To check hiring status, visit Wendy's Careers page and search for jobs in Killeen, TX. They recommend checking regularly if no positions are available.
What are some nearby fast food options to Wendy's at 3816 S Clear Creek Road?
Nearby fast food restaurants include McDonald's, Freddy's Frozen Custard & Steakburgers, Bush's Chicken, Big Burrito, and Taco Bell. You might explore these options before or after visiting Wendy's.
Are there any healthcare facilities near Wendy's in Killeen?
Yes, nearby healthcare facilities include Elms Creek Family Urgent Care Clinic, Dr. Ricky D. Mitchell (pediatrician), LifeStance Health, Integrity Rehab - Killeen West, and LifeStance Therapists & Psychiatrists Killeen.
What automotive services are close to Wendy's at this location?
Nearby automotive-related businesses include Got Cars (car dealer and accessories), AutoZone (parts and repair), and multiple gas stations like 7-Eleven, CEFCO Convenience Stores, and Shell for fueling needs.