While many customers praised the pho and spring rolls for their flavor and freshness, several reported issues with food quality, including spoiled ingredients and unsanitary conditions.
Service Issues
Customer service experiences varied widely, with some praising the staff's attentiveness and friendliness, while others reported rude service and long wait times.
Cleanliness Concerns
Multiple reviews highlighted significant cleanliness issues, including dirty dining areas and unsanitary food handling, which raised concerns among patrons.
Value for Money
Some customers felt that the prices were reasonable for the portion sizes and quality, while others expressed dissatisfaction with the value, citing poor food quality for the price.
LT
Lainee T
2 days ago
2.0
I used to brag about this place and genuinely believed it had the best pho in the area. Unfortunately, today changed that. My usual order is the P‑5 (rare beef with meatballs), egg rolls, and combination fried rice. I’ve heard friends mention the food quality slipping lately, and I always defended this restaurant — but after today, I can’t anymore.
The prices have gone up, the fried rice was dry, the egg rolls didn’t taste the same, and the pho was surprisingly disappointing. Even the service has declined. I placed a pickup order and didn’t receive utensils, sauces, or anything for the pho, and the presentation felt careless. It’s frustrating to see a place I once loved go downhill like this.
Sadly, I don’t think I’ll be coming back. Truly disappointing.
AM
Aryana McConico
Jan 2, 2026
4.0
I’ve come to this location several times. As far as im aware, they’re the only Pho location with Pho Ga (chicken pho) and it is good. The service is quick and our waiter is always friendly with a smile on his face. This time I got the lemongrass chicken. It comes with white rice, kimchi, tomato and cucumber, along with a dipping sauce. Definitely recommend!
JH
James Harper
Dec 15, 2025
5.0
Best place in town for pho
AP
Aidan Phillipson
Nov 27, 2025
5.0
Thanksgiving dinner was yummy :)
Thank you!
SL
Sebastian Lopez
Nov 22, 2025
2.0
To start off this food was so good! The food was flavored almost perfectly i loved the bowl of pho… Although the sanitation seems to be ignored or unseen which is worrisome. i’m not the type to write a review but this needs to be checked. Just to start when seated the tissues and sauce containers were a mess, dirty and unclean. Next a few issues with the drinks. The metal cup i was given smelled of mildew and had a hair in it. The water itself had a film over it when sitting still and seems to have floating particles. Which i first thought was the lemons inside but that lemon seemed unsqueezed and untouched. Which makes me wonder what really are the particles floating which made me look deeper into the water container which had black particles looks like mold on the bottom of the glass. Lastly, The bowl of pho was great! Although there were tiny microscopic hairs that looked like fabric in my bowl and on the food itself. The food was great but the sanitary portion needs to be fixed and checked.
Pho 9 is open from Monday to Saturday, 11:00 AM to 7:30 PM, and is closed on Sundays.
Does Pho 9 offer delivery and pickup services?
Yes, Pho 9 provides both in-store pickup and delivery services.
Where is Pho 9 located?
Pho 9 is located at 921 W Veterans Memorial Blvd #101, Killeen, TX 76541, USA.
How can I view the menu or place an order online for Pho 9?
You can view the menu and place an order online at https://pho9beefnoodlesoup.com/menu.
What type of cuisine does Pho 9 specialize in?
Pho 9 specializes in Vietnamese cuisine, including pho and other Southeast Asian dishes, and also offers vegetarian options and bubble tea.
What is the price range at Pho 9?
Pho 9 has a moderate price range, classified as level two.
Is Pho 9 suitable for vegetarians?
Yes, Pho 9 offers vegetarian-friendly options on its menu.
Which nearby places can I visit before or after dining at Pho 9?
Nearby, you can visit Quisqueya Family Restaurant for Dominican cuisine, the G&B Billiards & Sportsbar for a casual drink or game, and the Jamaican-themed 1Luv Island Restaurant for Caribbean food.
Are there any nearby stores where I could shop or get services around Pho 9?
Yes, near Pho 9 you can find Technique Carpet & Floors, All Out Audio for electronics and automotive accessories, and Killeen Car Care for automotive needs.
For customers arriving via public transit, what nearby landmarks can help locate Pho 9?
Pho 9 is near popular spots like Create Vape & Smoke on Veterans Memorial Blvd and Great Vapes, which can serve as landmarks to help find the restaurant.