Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unprofessional behavior from staff, including management, leading to a negative dining experience.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders and missing items, causing frustration among customers.
Food Quality
Customers expressed dissatisfaction with the food temperature and freshness, with several mentioning cold or poorly prepared items.
Management Issues
Several reviews pointed out a lack of effective management, with complaints about unresponsive managers and poor handling of customer complaints.
Mixed Experiences
While some customers praised individual staff members for their friendliness and service, overall experiences varied widely, indicating inconsistency in service.
VL
Victoria L
3 days ago
1.0
I just left this location and would not recommend it! I went inside to pick up a mobile order as the drive thru was very busy. The girl on the front counter was extremely rude to ALL the customers that came while I was waiting. When it was my turn, she didn't break character! She threw my cookies, then tried to short me after having to replace the ones that fell in the process. When I spoke to the manger, the manager says that this is "just how the girl comes off". Like that was a justification for this employee to be unprofessional and downright rude! But I suppose this is to be expected from a manager that was in fact herself unprofessional in her handling of the situation. After getting home my did was poorly made and Luke warm at best. Moral of the story... go to another location. There are too many options of the same exact restaurant to have to deal with rude staff and subpar products given!
TS
Thomas Schiefelbein
3 days ago
1.0
Online said lobby was open till 12 and that was a lie
MM
Maddie
6 days ago
1.0
Employees are rude and unprofessional, including management
ZJ
Zae Johnson
Feb 8, 2026
1.0
Every time I come to this location with night shift it’s the same thing over and over. They do not listen to the order and by the time you get your food and tell them something is missing they swear you never ordered it and would much rather argue about it instead of taking the payment and rectifying the issue.. then when I was speaking with a manager about it she literally walked away from me while I was talking and never returned. Highly don’t recommend go to the one on Rancier instead it’s not worth the headache
WP
Welcome to Paradise
Feb 5, 2026
1.0
I ordered online and admittedly pulled up literally right before close (I was under the impression they closed at 1, I didn’t intentionally arrive at 11:58) and the worker waited til midnight to tell me they were closed and they couldn’t process orders. I let them know I understand but I placed my order online, it said it’s being cooked and can’t be canceled. They still refused and offered me no solution. I was charged, they lied and said I wouldn’t be, I have the charge on my account. I was refused my food. Just another establishment that doesn’t care about your hard earned money. Shop elsewhere.
What are the regular opening hours of McDonald's at 2102 Business Hwy 190, Killeen?
This McDonald's is generally open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 4:00 AM on Friday, 24 hours on Saturday, and 4:00 AM to midnight on Sunday.
Does this McDonald's location offer delivery, and what are the delivery hours?
Yes, delivery is available from 5:00 AM to 12:30 AM Monday through Wednesday and Sunday, from 5:00 AM to 11:59 PM on Thursday, and 24 hours on Friday and Saturday.
Is there a drive-through service available at this McDonald's? If so, what are its hours?
Yes, a drive-through service is available and generally open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 4:00 AM on Friday, 24 hours on Saturday, and 4:00 AM to midnight on Sunday.
What payment options does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What types of services are offered at this McDonald's?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can I order McDonald's food through a mobile app?
Yes, you can order via the McDonald's App available on Apple App Store and Google Play Store, or use the provided order link online.
What nearby places can I visit after dining at McDonald's?
Nearby you can visit W.S. Young Park for outdoor activities or check out Cassandra's Cajun Cuisine if you're interested in seafood dishes.
Are there any nearby hotels near this McDonald's for travelers?
Yes, the High Five Inn By OYO Killeen is a nearby hotel where travelers can stay conveniently close to the McDonald's location.
Where can I fuel up or buy convenience items near this McDonald's?
You can visit the nearby 7-11 gas station or the 7-Eleven convenience store to fuel up your vehicle or purchase everyday items.
Does this McDonald's location have any special programs or rewards for customers?
Yes, the McDonald's MyMcDonald's Rewards program allows customers to earn points for free food.
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