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McDonald's

3.5
(2244 reviews)

Business Details

2102 Business Hwy 190, Killeen, TX
76541, United States
(254) 699-1659
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2102 Business Hwy 190, Killeen, TX
76541, United States

Hours

Reviews

3.5
2,244 reviews
5 stars
814
4 stars
453
3 stars
396
2 stars
192
1 star
389

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, including management, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders and missing items, causing frustration among customers.

Food Quality

Customers expressed dissatisfaction with the food temperature and freshness, with several mentioning cold or poorly prepared items.

Management Issues

Several reviews pointed out a lack of effective management, with complaints about unresponsive managers and poor handling of customer complaints.

Mixed Experiences

While some customers praised individual staff members for their friendliness and service, overall experiences varied widely, indicating inconsistency in service.
  • VL
    Victoria L
    3 days ago
    1.0
    I just left this location and would not recommend it! I went inside to pick up a mobile order as the drive thru was very busy. The girl on the front counter was extremely rude to ALL the customers that came while I was waiting. When it was my turn, she didn't break character! She threw my cookies, then tried to short me after having to replace the ones that fell in the process. When I spoke to the manger, the manager says that this is "just how the girl comes off". Like that was a justification for this employee to be unprofessional and downright rude! But I suppose this is to be expected from a manager that was in fact herself unprofessional in her handling of the situation. After getting home my did was poorly made and Luke warm at best. Moral of the story... go to another location. There are too many options of the same exact restaurant to have to deal with rude staff and subpar products given!
  • TS
    Thomas Schiefelbein
    3 days ago
    1.0
    Online said lobby was open till 12 and that was a lie
  • MM
    Maddie
    6 days ago
    1.0
    Employees are rude and unprofessional, including management
  • ZJ
    Zae Johnson
    Feb 8, 2026
    1.0
    Every time I come to this location with night shift it’s the same thing over and over. They do not listen to the order and by the time you get your food and tell them something is missing they swear you never ordered it and would much rather argue about it instead of taking the payment and rectifying the issue.. then when I was speaking with a manager about it she literally walked away from me while I was talking and never returned. Highly don’t recommend go to the one on Rancier instead it’s not worth the headache
  • WP
    Welcome to Paradise
    Feb 5, 2026
    1.0
    I ordered online and admittedly pulled up literally right before close (I was under the impression they closed at 1, I didn’t intentionally arrive at 11:58) and the worker waited til midnight to tell me they were closed and they couldn’t process orders. I let them know I understand but I placed my order online, it said it’s being cooked and can’t be canceled. They still refused and offered me no solution. I was charged, they lied and said I wouldn’t be, I have the charge on my account. I was refused my food. Just another establishment that doesn’t care about your hard earned money. Shop elsewhere.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 2102 Business Hwy 190, Killeen?

This McDonald's is generally open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 4:00 AM on Friday, 24 hours on Saturday, and 4:00 AM to midnight on Sunday.

Does this McDonald's location offer delivery, and what are the delivery hours?

Yes, delivery is available from 5:00 AM to 12:30 AM Monday through Wednesday and Sunday, from 5:00 AM to 11:59 PM on Thursday, and 24 hours on Friday and Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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