Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times, often exceeding 20 minutes, even with few cars in line.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and bathrooms, and some reported mold on food.
Staff Attitude
Feedback on staff behavior was mixed; while some praised friendly service, others reported rudeness and unprofessionalism from management.
Food Quality
While some customers enjoyed the food, others complained about cold, improperly cooked, or poorly prepared items.
GG
Gabriella
4 days ago
1.0
When I got my burger from this specific McDonald’s I noticed the burger tasting weird..when I looked AND opened the burger, that burger was not even cooked all the way. This burger was pink..? Once I saw that of course I had to throw it away because not only did I actually consume the burger but that could also get me really sick..so please for the love of everything up in this world..cook your burgers right please 🙏🏼
LL
Lolshi
Dec 15, 2025
2.0
They are extremely slow for no good reason. Homeless people harass me for money every time I go there it's out of control
KM
Kelsi Mitchell
Dec 14, 2025
1.0
Held the breakfast line up for 20 minutes so no one could order . Literally sat in the lines until it was after 10:30. Lazy and filthy .
SG
Sean G
Dec 6, 2025
1.0
EDIT: The “owner” replied linking a generic corporate McDonald’s feedback link, validating my original comment:
I know the owner doesn’t care one way or the other so this review is a waste of time, but here goes. Like most people, I’ve had some bad McDonald’s experiences - this one was exceptionally bad. We went through the drive-thru and ordered four of the novelty Grinch meals and four holiday pies with a total over $50 (when did McDonald’s get so expensive?). Most sodas flavors are “not working” so we suck that up and accept what they have.
We pulled forward as instructed to wait on our food. Eventually, a worker brings it to the window, hands it to us without saying a word, and quickly goes back inside before we could tell him the order is not complete.
I went inside to get the missing pieces of our order and was told “You’re just gonna have to wait because we are busy.” How dare I want the items I paid for?
Most of the missing items eventually come out, but it still wasn’t correct. At this point, I decide to count this experience as a loss and retreat home. $50 down the drain as a reminder that McDonald’s isn’t what it used to be, now offering consistently poor experiences nationwide.
Best part is that the guy running food to the parking lot touches the door handles and everything else, doesn’t wash his hands, and continues preparing food.
Pic attached of a laughably small Big Mac patty - the prices go up but the food and service is worse than ever.
LM
Lisa Marie
Dec 6, 2025
2.0
This is the slowest McDonald's in the area. It doesnt matter what time of day you go they push everyone from the drive thru to park in the curbside parking and have you sit there up to 30 minutes just so they dont have a bad drive thru time.
What are the operating hours of McDonald's at 109 E Rancier St, Killeen, TX?
McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 4:00 AM to 3:59 AM.
Is there a drive-thru available at this McDonald's?
Yes, the drive-thru is open 24/7 every day.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order food from McDonald's via a mobile app?
Yes, you can order using the McDonald's app available on both iOS and Android platforms.
What services does this McDonald's offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What notable restaurants are near this McDonald's?
Nearby restaurants include El Pollo Rico (Mexican), Sams Southern Eatery (Seafood), Las Brazas (Mexican and Latin American), and Island Spice Restaurant (Caribbean). You might enjoy visiting these places before or after your meal at McDonald's.
Are there any beauty and wellness salons nearby?
Yes, nearby beauty and wellness options include Express African Hair Braiding and Discount Closets, Kim's Barber Shop, and Judy's Personal Touch, offering hair and beauty services.
What nearby places can offer additional entertainment or community activities?
The Killeen Arts and Activities Center and ECenter Killeen are nearby facilities that provide arts, events, and concerts, great for visitors wanting entertainment before or after dining.