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McDonald's

3.3
(1844 reviews)

Business Details

109 E Rancier St, Killeen, TX
76541, United States
(254) 634-7300
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
109 E Rancier St, Killeen, TX
76541, United States

Hours

Reviews

3.3
1,844 reviews
5 stars
642
4 stars
320
3 stars
314
2 stars
164
1 star
404

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, indicating a consistent problem with order accuracy and staff responsiveness.

Food Quality

Several reviews highlighted issues with food quality, including undercooked items, cold fries, and missing components in orders.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms, contributing to a negative dining experience.

Staff Behavior

Feedback indicated a mix of positive and negative staff interactions, with some employees praised for their service while others were described as rude or unprofessional.
  • JG
    John Gamon
    Feb 6, 2026
    5.0
    Great service here
  • TH
    Trey Harmon
    Feb 3, 2026
    1.0
    This location has a serious problem with basic order accuracy and customer service. I have now paid for extra sauce multiple times and have never once received what I paid for. Every time I order, I pay for 4 sauces. Every time, I only get 2—or none at all. When I politely ask if the sauce is in the bag, I’m repeatedly told to “check the bag,” which is lazy, dismissive, and pointless because the sauce is never there. The first time this happened, I went back inside and a different employee corrected the mistake by giving me only half of what I paid for. Meanwhile, the employee who brushed me off was rude to her coworker and then tried to tell me I needed to pay again for sauce I already paid for. That is unacceptable. The second time? Same exact issue. No sauce in the bag. Promised it would be brought out. Still only 2 sauces instead of 4. Today, I placed the same order again, paid for 4 sauces again, and once again received only 2. At this point, this isn’t a mistake—it’s a pattern. If you’re going to charge customers for sauce, then it is the bare minimum responsibility of the staff to ensure the correct amount is in the bag. Telling customers to “check the bag” instead of doing your job is unprofessional and disrespectful. Either stop charging for sauce or start giving customers what they pay for. This level of repeated incompetence and attitude is ridiculous.
  • LF
    Lisette Figueroa-Arnold
    Jan 27, 2026
    1.0
    Food was delivered because of ice in driveway. Fries were cold and soggy! Nuggets old and cold and my burger old and dry. The only thing that seemed fresh was the fish sandwich but they gave me brown lettuce ! Fries weren’t even filled!
  • GG
    Gabriella
    Jan 8, 2026
    1.0
    When I got my burger from this specific McDonald’s I noticed the burger tasting weird..when I looked AND opened the burger, that burger was not even cooked all the way. This burger was pink..? Once I saw that of course I had to throw it away because not only did I actually consume the burger but that could also get me really sick..so please for the love of everything up in this world..cook your burgers right please 🙏🏼
  • JP
    Jessie Pugh
    Dec 28, 2025
    5.0
    I take out it was awesome

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