Business Details
About
Grocery StoreH-E-B
No store does more than your nearby H-E-B plus! located at 2511 Trimmier Rd in Killeen, where you’ll find great prices, brands, quality, and selection. At H-E-B plus! stores, we're about more than groceries. We're outfitting Texas families with all they need for Texas lifestyles—from coolers sporting your favorite Texas teams to a new smoker for your famous brisket. This is your one stop for Texas Backyard, toys, housewares, grilling and outdoor, party supplies, apparel and more. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico. H-E-B partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B plus! now offers curbside pickup and grocery delivery for added convenience.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
6,067 reviews
5 stars
4,261
4 stars
1,229
3 stars
342
2 stars
96
1 star
139
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, although some reported rude interactions.
Product Quality
Overall, customers appreciated the fresh produce and variety, but there were complaints about specific items being spoiled or mishandled.
Pricing
Customers frequently noted competitive prices and good deals, making H-E-B a preferred shopping destination.
Store Experience
The store is generally described as clean, well-stocked, and easy to navigate, contributing to a positive shopping experience.
Management Issues
Some reviews highlighted poor management responses to customer issues, particularly regarding checkout and online orders.
- RRRosie5 days ago1.0When did the register people scanning your items stop bagging them? The lady wouldn’t even touch the groceries to bag them…. Just scanned them through and just looked at me after I paid. Super weird. I went through the 15 items or less. With less than 10 items. VANESSA W. I hope your management has some words with you, this is just LAZY
- GGGAJan 3, 20265.0H-E-B is hands down the best grocery store in Central Texas. Great selection, good prices, clean stores, and employees who actually help you — which apparently is still not enough for the professional complainers of the world. I had a good laugh reading some of the negative reviews! The levels of outrage over the smallest, most trivial things are honestly hilarious 😂
- CFCarla FearsJan 1, 20263.0HEB will always be the best when it comes to selection, freshness, price and friendliness. However, their curbside service needs some work. I'm not sure it happens when they are too busy or the people they have working but almost every ordered I've placed in the last month ir two, has an item missing. Usually it's small things I can just except a refund but items like a bag of talapia or Dove all body spray are expensive and items I'd like to have, not refunded. I was that person who thought curbside was unnecessary and that no one could pick your groceries like you can...well I'm going back to that mindset bc I have yet to hear from customer service regarding the latest saga of the missing item. There has to be a system in place that can show if the employee picked all of the items in the order and then someone check that they are placing the items in the correct customer's bag. They say don't get out of the car but if I'm feeling well next time, I'm conducting a full on inventory. Prices too high to be missing items and are still charged for them.
- RCRyan CopeDec 22, 20251.0I usually love shopping at H-E-B, but my visit this Monday night was a nightmare thanks to the management. We spent a long time shopping for the week, ringing up about $160.00 in groceries. When we got to the register, the card reader was acting up. Instead of helping us, the lady manager on duty Monday night refused to allow a manual entry of the card, even though we had the card and ID right there. There was no flexibility or attempt to help us resolve the issue. We had to leave all $160 worth of food behind. It was humiliating and completely unnecessary. Management needs to be retrained on how to handle simple register issues without punishing loyal customers.
- HPheather peakDec 18, 20251.0My cashier was rude to me b3cause I like my grocery a certain way when they put it in the bag, and she hurried and threw raw salmon in the same bag with the spring rolls from the sushi section and I asked her if she could put the salmon in a different bag because they do not go together, cross contamination. She threw it in a new bag but gave me attitude, which made me feel as if I was being a burden... no goodbye have a nice day, just rudeness. Vanessa W. 013658
Frequently Asked Questions About H-E-B plus!
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the opening hours for H-E-B plus! in Killeen?
H-E-B plus! in Killeen is open daily from 6:00 AM to 11:00 PM.
What types of payment does H-E-B plus! accept?
H-E-B plus! accepts American Express, Android Pay, Apple Pay, cash, check, contactless payment, Discover, Mastercard, Samsung Pay, and Visa.
Does H-E-B plus! offer delivery and curbside pickup services?
Yes, H-E-B plus! offers curbside pickup, delivery, and same day delivery services for added convenience.
Where is H-E-B plus! located in Killeen?
H-E-B plus! is located at 2511 Trimmier Rd, Suite 100, Killeen, TX 76542, USA.
Where can I find information about the COVID-19 vaccine related to H-E-B?
Please visit https://vaccine.heb.com/ to learn more about the COVID-19 vaccine, including current vaccine phases and FAQs.
What products and services make H-E-B plus! more than just a grocery store?
At H-E-B plus! you’ll find groceries plus items for Texas lifestyles such as coolers, smokers, housewares, grilling and outdoor supplies, party supplies, and apparel.
Where does H-E-B source its meat products from?
H-E-B sources fresh and frozen meats mainly from Texas suppliers, ranchers, and farmers, with some products from across the USA, Canada, and Mexico.
Are there nearby places where I can exchange propane near H-E-B plus!?
Yes, Blue Rhino Propane Exchange is nearby where you can get propane exchange services convenient to H-E-B plus! shoppers.
Can I find banking services near H-E-B plus! in Killeen?
Yes, First National Bank Texas and Bank of America Financial Center along with ATMs like Margo Bitcoin ATM and Bank of America ATM are close by for your banking needs.
What dining options are available near H-E-B plus!?
Nearby dining includes Freebirds World Burrito for Tex-Mex cuisine and Whataburger for fast food burgers both easily accessible to H-E-B plus! customers.