Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Several reviews mentioned dissatisfaction with food quality, including cold items, incorrect orders, and food safety concerns.
Cleanliness
While some customers praised the cleanliness of the establishment, others reported unsanitary conditions and issues with food handling.
Positive Experiences
Despite the negative feedback, there were several positive comments about specific employees providing excellent service and enjoyable ice cream.
CC
Courtney Collins
Dec 27, 2025
1.0
I just paid $16 for this… these are not chicken strips these are nuggets and this is ridiculous. And with about 10 frys?? There’s no reason why they charge this much for such an awful quality and quantity. Do better.
MG
M G
Dec 17, 2025
1.0
17DEC25. Ordered a chicken strip basket. Very respectfully asked for ketchup to be put in a gravy container because I hate tear aways. My request was acknowledged and affirmed. Received order, there were only tear away packets. The kicker… there were also tear away ketchup packets thrown into my actual food. I found this completely unsanitary and unprofessional considering my request was acknowledged and affirmed. Ketchup packets are handled by who knows how many people, and then carelessly tossed into my basket full of food. Gross.
EM
Ere Moreno
Nov 24, 2025
3.0
Waited for ever to get my food or any information about it. Teens seem to be unsupervised and mostly goofing. My son really wanted his food and ice-cream or we would have canceled and left.
KH
Krystal Hurst
Nov 8, 2025
4.0
Ice cream always good
PB
Phillip Browne
Oct 17, 2025
3.0
I ordered a strawberry sundae and to be honest, I don't think the person knew what they were doing. I ended up with a lump of ice cream with strawberry juice and cream running down the sides of the cup. I had to clean it up just to hold it.
Dairy Queen is located at 4012 E Stan Schlueter Loop, Killeen, TX 76542-8438.
What are the operating hours of Dairy Queen in Killeen?
Dairy Queen is open daily from 10:00 AM to 10:00 PM, and until 11:00 PM on Fridays and Saturdays.
Does Dairy Queen in Killeen have a drive-through service?
Yes, this Dairy Queen location offers a drive-through service for customer convenience.
Can I order takeout from Dairy Queen in Killeen?
Yes, Dairy Queen offers takeout options for customers.
Is the Dairy Queen accessible for wheelchair users?
Yes, this location has a wheelchair accessible entrance.
Does Dairy Queen in Killeen serve coffee and desserts?
Yes, Dairy Queen serves both coffee and a variety of desserts.
Are there menu options available for children at Dairy Queen in Killeen?
Yes, Dairy Queen offers a children's menu to cater to younger customers.
Is Dairy Queen in Killeen open for lunch hours?
Yes, Dairy Queen serves lunch during its operating hours.
What nearby places can I visit before or after dining at Dairy Queen?
You can visit nearby places like Arby's for American fast food, The Waffle Den for breakfast and brunch, or La Mini Michoacana Paleteria & Fruteria for ice cream and smoothies.
Are there convenient services near Dairy Queen in Killeen for fueling or money access?
Yes, nearby you can find Exxon and Shell gas stations for fueling, as well as Cord Bitcoin ATM and Bitcoin Depot for ATM services.