Whataburger

Reviews

• JW

  Jeana Whitlock

  Jan 5, 2026
  1.0
  I ordered a cheese burger with mayo, no lettuce and no onions. I got a burger with ketchup only. My fries were so salty I couldnt eat them and they were dumped upside down in the bag.
• EO

  Elizabeth Orta

  Dec 26, 2025
  2.0
  Our experience at this Whataburger was sad. We couldn’t even upgrade a drink for a kids meal. It is not allowed. It’s a first I’ve heard of it, but I will never return to the Whataburger at Kerrville.
• G

  :::GiNN:::

  Dec 20, 2025
  5.0
  I don't generally like whataburger like at all.But this whataburger was something else.I know that its family owned operated for over fifty years, and it was obvious.And it was delicious and everything about it was swell.I highly recommend it to all.
• KB

  Kathryn Brannon

  Nov 30, 2025
  5.0
  🍔🧡 Like so many others, we were on our way home from a Thanksgiving trip when we stopped to pick up our curbside order. My app froze and wouldn’t let me check in, so I went inside — and wow, this team deserves serious recognition! The restaurant was packed with travelers, and the line was full of people placing orders. The cashier was doing an amazing job calmly explaining which items were unavailable, even while dealing with a few frustrated customers. Despite the chaos, every single staff member — from the manager to the cashier to the crew preparing and handing out orders — stayed calm, friendly, respectful, and focused on helping everyone as quickly as possible. Their teamwork, patience, and professionalism under pressure were truly impressive. Plus our food was delicious! Huge kudos to this entire Whataburger crew for keeping things running smoothly during an incredibly busy holiday rush! 🍔🧡
• DS

  Dee Sierra

  Nov 28, 2025
  2.0
  I’m really disappointed in this location. My colleagues and myself spend plenty money here and are always gracious, patient, and kind with the staff. I recently had tried to place an order with a staff member who kept rushing me through my order and talking over me which led to the order being wrong. (I don’t care for the fries at Whataburger and opt for medium onion rings- which I didn’t receive the first time) I called back and was offered a remake, so I came back to get a remake a few days later and my chicken strips were in a fry container and 3 onion rings (2 regular sized and one tiny one) were thrown in the bag in no container. It obviously didn’t sit well with me, so I called back to talk to a manager and when I told him I felt like someone was probably upset with me (cause I am an emotional thinker) I was told it was “silly” to think that a staff member would do that out of retaliation and that the onion rings probably fell out. As I told him- they weren’t in any container and to only receive 2 rings and a tiny one wasn’t even a sufficient replacement… he didn’t seem to give much reassurance. I think people are missing the principle of it. I didn’t ask for a full remake as I was offered one and the remake was less than satisfactory and the lack of effort made me feel I was less than cared for as a customer. Otherwise, food is usually pretty fresh and staff is typically great but my last two visits really left me with a bad taste in my mouth.

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