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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kerrville, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1281 Junction Highway for the ultimate SONIC experience!
Customers consistently reported extremely long wait times, often exceeding 30 minutes, with many experiencing unresponsive staff at order points.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, burnt, or incorrectly prepared items, leading to significant dissatisfaction.
Staff Attitude
Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.
Management Issues
There were complaints about poor management practices, including inadequate staffing and failure to address customer concerns effectively.
TE
Tara Esquivel
Jan 2, 2026
1.0
Horrible food and service.
MN
MANDIE NEWTON
Dec 30, 2025
1.0
If I could give zero Stars I would. Went up there at 10:42 I was going to order a shake and an order of tater tots. I pulled up and parked in one of the spots push the button and waited for 8 minutes. I had seen two cars in the Drive-Thru when I pulled up so I decided to just go to the drive-thru i sat there for probably another 5 minutes. Finally pulled up to the building and got out and pushed the button on one of the things on their patio area where you can sit and eat no one ever answered me. So I went and knocked on the window the young man inside tried to ignore me at first and then finally came to the door. And asked me what do you want and I said well I've been sitting out here for almost 15 minutes either in one of the car bays or at the drive-thru trying to order food and nobody will take my order and he said what do you want me to do about it. Now I know the girl that had just taken the food out to the last car in the Drive-Thru saw me sitting there waiting to order but chose to go inside and never take my order. You know I'm sure the standards to work at Sonic aren't very high and these two people working there tonight couldn't meet those standards. It is sad. If I were the person that owns this Sonic I would be ashamed. Will never waste my time by going there again.
JK
J&S Custom Knives
Dec 29, 2025
1.0
We went to sonic on junction hwy tonight at 5:30 pm. Ordered a #9 ( chilli cheese dog with tots and diet Dr Pepper) and #2 (triple smash burger with tots and cherry limeade) $28.08. When we got our food we did not get that. We got couple of jr burgers which I know cost much less. When I asked the young lady about the chili dog she said very rudely are you sure that’s what you ordered. Said yes ma’am she took the food back inside and when she returned so said well you opened the bag and that’s what you’re getting. I asked for the manager on shift she again very rude said he doesn’t have time to deal with my shit.. word for word. I said great customer service you got there and said I’ll be calling their corporate office. And add to it the burgers that I over paid for were old and burnt. Thanks.
BW
Bryan Waters
Oct 31, 2025
1.0
Don't bother coming here on Halloween for the 50 cent corndog unless you like eating food deep fried in dirty grease. One bite of this corndog and you wouldn't give 3 cents for it. You can smell fresh grease and clean grease. This corndog was cooked in filthy grease.
AF
Adrian Fusco
Aug 23, 2023
1.0
All n all just takes forever for them to answer to get your order, and when receiving food I get old tots and cold burgers gross