McDonald's

3.7
1132 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
600 Sidney Baker, Kerrville, TX
78028, United States

Hours

Reviews

3.7
1,132 reviews
5 stars
452
4 stars
266
3 stars
200
2 stars
61
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, with several instances of poor communication and attitude noted.

Order Accuracy

Frequent complaints about incorrect orders, with customers expressing frustration over missing items and wrong food.

Food Quality

Inconsistent food quality, with reports of cold or overcooked items, and some customers finding hair in their food.

Speed of Service

Mixed feedback on service speed; while some praised quick service, others experienced long wait times and delays.

Cleanliness

Some reviews highlighted cleanliness of the location, but others pointed out issues with restrooms and overall sanitation.
  • JJ
    Jeff
    Jan 1, 2026
    1.0
    Burgers were nasty ..bread was burnt and there was no mustard on them at all very dry and never wanna experience this again ..how sad that this keeps happening and nothing changes ..upper mangers need to sit down and talk about this restaurant and the people just not caring..ain't no way I would let a burger go out like this
  • GJ
    Gabriela Jaramillo
    Jan 1, 2026
    5.0
    Chrissy fue súper amable y nos brindó un Exelente servicio, súper amable 🤗
  • KB
    Kevin Belcher
    Dec 31, 2025
    5.0
    Nice place in nice area. Friendly staff.
  • DM
    Danisha Mota
    Dec 28, 2025
    5.0
    Food is always fresh. Customer service from staff is great. I've been here as a customer as well as a door dash delivery driver and the staff is always making sure my orders are correct and how the customer likes it.
  • KR
    Kasie Rosales
    Dec 24, 2025
    1.0
    It is December 24th and on the app it says that it is open so I order online to pick it up but then I arrive no one was there but the light were on and there was no way to get a refund so i have to wait until after the 25th to see if i can get a refund and when I googled all the other fast food places to see if they were open, they all said close and the only one that said open was McDonald’s even though they weren’t open.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 600 Sidney Baker in Kerrville, TX?

McDonald's is open from 6:00 AM to 10:00 PM Monday through Sunday.

When is the drive-thru at this McDonald's location open?

The drive-thru is open daily from 5:00 AM until midnight.