McDonald's

3.7
1119 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
600 Sidney Baker, Kerrville, TX
78028, United States

Hours

Reviews

3.7
1,119 reviews
5 stars
442
4 stars
267
3 stars
199
2 stars
61
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to negative experiences.

Order Accuracy

Frequent complaints about incorrect orders, with many customers receiving the wrong items or missing components.

Food Quality

Inconsistent food quality, with reports of cold, overcooked, or poorly prepared items.

Cleanliness

Some customers noted that the restaurant was clean and well-kept, while others mentioned issues with restroom cleanliness.

Speed of Service

Service speed varied, with some customers praising fast service while others experienced long wait times.
  • CC
    Carmelo
    Nov 6, 2025
    1.0
    McDonald's is all about customer service right well it should be well it was before. Pulling up at the drive-thru usually they got somebody greeting you or something especially if they're busy they didn't tell you give me one second I'll be right with you or something like that well I pull up for a couple of minutes and nothing no greeting or nothing I said hello and she answer right away saying I'll be right with you with a smart ass tone not even a couple of seconds saying sorry about the way how can I help you like maybe you could have greeted me with that letting me know so I could wait to order instead of saying hello I try to order a frappe and they said the machine was down I try to order an ice cream cone they said they don't have no ice cream it's down only shakes so I just left wherever that lady was that was working right now is very rude if she doesn't like her job then maybe she shouldn't be working for McDonald's this was about between 8:45 to 8:55 p.m. I'm very disappointed
  • SD
    Sammie DeMoss
    Nov 1, 2025
    1.0
    Is it normal for the burgers to still be pink in the middle?
  • AS
    Ally Star
    Oct 31, 2025
    1.0
    I just moved here been to this place 3 times and it has always been the worse it's Halloween day and a woman that was rushing to get off was being rlly rude to us gave us cold food bag wasn't even hot at all my husband replied to this place never called him back and he would be the nicer person there do not go here
  • LA
    Laeoni Alvarado
    Oct 22, 2025
    1.0
    Each time I go, they never get my order right and the workers are very rude when I have to go back for what I paid for
  • BC
    breanna crider
    Sep 29, 2025
    1.0
    i don’t usually go to this one bc something always gets messed up but i went yesterday and ordered a carmel frappe when i ordered i asked them to line the cup with carmel and to do extra drizzle on top as well and the lady said that’s gonna be an extra charge and i said i was fine with the charge and i get to the window the cup isn’t lined and there’s barely any on top another weird part is the whip cream was pink if they were out of regular whip cream it’s fine but i feel like they should have told me so i could ask for no whip and i asked the person at window to add more carmel drizzle to the top since the cup wasnt lined and there’s was barely any on top and he goes to do it and i can see him not getting any carmel drizzle out and he gets a new bottle and before he can put anymore on it some weird looking red head told him to quit i’m pretty sure it was the same lady who took my order and she told him it already has double the amount of carmel on it mind u it had barely any so i tried telling her like u charged me extra u took my order and u didn’t give me the extra and she was rude and ignorant and basically said she would have to charge me again if i wanted anymore on it after she already charged me extra and didn’t give me any extra. point of this go to the one on junction highway they laughed at the carmel frappe when i showed them bc it even had the extra carmel drizzle sticker on it and again had barely any and pink whip cream and they gave me a perfect one.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 600 Sidney Baker in Kerrville, TX?

McDonald's is open from 6:00 AM to 10:00 PM Monday through Sunday.

When is the drive-thru at this McDonald's location open?

The drive-thru is open daily from 5:00 AM until midnight.