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Dairy Queen

3.7
(736 reviews)

Business Details

1101 Sidney Baker Street, Kerrville, TX
78028, United States
(830) 896-1441

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
1101 Sidney Baker Street, Kerrville, TX
78028, United States

Hours

Reviews

3.7
736 reviews
5 stars
325
4 stars
150
3 stars
102
2 stars
46
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising individual staff members while others noted slow and inattentive service.

Food Quality

Feedback on food quality was inconsistent, with some enjoying the ice cream and burgers, while others complained about stale or poorly prepared items.

Cleanliness

The restaurant was generally noted as clean, although some reviews mentioned issues with cleanliness and unsanitary conditions.

Management Issues

Several customers expressed dissatisfaction with management, citing poor handling of orders and customer complaints.

Wait Times

Many reviews highlighted long wait times, particularly in the drive-thru, leading to frustration among customers.
  • KA
    Katie Adams
    5 days ago
    5.0
    Went through the drive thru this evening and there was the sweetest young man at the window named Charlie. While all of the employees worked as a unit to provide us with great service, Charlie’s kindness and positive attitude really stood out. Keep being awesome, Charlie!
  • AP
    Arranda Patton
    Jan 29, 2026
    5.0
    The GM, Bradley, is always such a delight to interact with. He makes the best treats and goes above and beyond to make sure that his customers are satisfied. Hard to find service like this and is very much appreciated, thank you!
  • GR
    Gilbert Ramos
    Jan 27, 2026
    5.0
    Good food and nice people!
  • RM
    Ryder Michael
    Nov 26, 2025
    2.0
    Slow service and customer service isn't great. They're just in a bad mood.
  • SR
    SIRENA ROSALES
    Nov 21, 2025
    1.0
    We came on an evening where there were only two cars in front of us at the drive-thru and two tables of people in their lobby! We ended up waiting for easily a half hour in the drive-thru line! When we finally got to the window they had completely forgotten our order and we had to restate to them so that they could begin. We ordered three blizzards. Two of the blizzards being Eminem with extra m&Ms and Oreo with extra Oreo. The line cook was eating and ingredients off of the line. You get a pretty good view of the kitchen if you pull up a little further. Hands did not have gloves and were touching other people's food and eating off of other people's food. The two young ladies that were in the kitchen area preparing ice cream and frozen treats were incredibly slow and when we received our blizzards our cups were barely what you would consider the portion size that we ordered. The large blizzards definitely didn't have a large blizzard amount of ice cream in them. The extra ingredients that we paid for we're not added. The bottom of our blizzards were just white soft serve and there was even a huge bubble gap in one of our blizzards which was very disappointing. Which means we got even less ice cream then we thought we had at first glance. This is our second visit with this kind of experience. We really love a good trip to dairy Queen and super super hope that things improve there the next time we visit! This time, unfortunately, really upset me. dairy Queen is delicious anyways! Maybe find another location!

Frequently Asked Questions About Dairy Queen

What are the regular dining hours at Dairy Queen in Kerrville?

Dairy Queen in Kerrville is open daily from 11:00 AM to 10:00 PM, except on Fridays and Saturdays when it stays open until 11:00 PM.

When can I use the drive-through service at Dairy Queen?

The drive-through is available every day from 11:00 AM until 10:00 PM.

Brand Certified Facts from Dairy Queen

Dairy Queen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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