Dairy Queen

3.7
732 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
1101 Sidney Baker Street, Kerrville, TX
78028, United States

Hours

Reviews

3.7
732 reviews
5 stars
322
4 stars
149
3 stars
102
2 stars
46
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru, with long wait times for orders.

Food Quality

There were numerous complaints about food quality, including incorrect orders, stale items, and unsatisfactory preparation.

Staff Attitude

While some reviews praised friendly and helpful staff, others noted rude behavior and poor customer service experiences.

Cleanliness

Several customers mentioned that the restaurant was clean, although some noted areas needing attention.
  • RM
    Ryder Michael
    Nov 26, 2025
    2.0
    Slow service and customer service isn't great. They're just in a bad mood.
  • SR
    SIRENA ROSALES
    Nov 21, 2025
    1.0
    We came on an evening where there were only two cars in front of us at the drive-thru and two tables of people in their lobby! We ended up waiting for easily a half hour in the drive-thru line! When we finally got to the window they had completely forgotten our order and we had to restate to them so that they could begin. We ordered three blizzards. Two of the blizzards being Eminem with extra m&Ms and Oreo with extra Oreo. The line cook was eating and ingredients off of the line. You get a pretty good view of the kitchen if you pull up a little further. Hands did not have gloves and were touching other people's food and eating off of other people's food. The two young ladies that were in the kitchen area preparing ice cream and frozen treats were incredibly slow and when we received our blizzards our cups were barely what you would consider the portion size that we ordered. The large blizzards definitely didn't have a large blizzard amount of ice cream in them. The extra ingredients that we paid for we're not added. The bottom of our blizzards were just white soft serve and there was even a huge bubble gap in one of our blizzards which was very disappointing. Which means we got even less ice cream then we thought we had at first glance. This is our second visit with this kind of experience. We really love a good trip to dairy Queen and super super hope that things improve there the next time we visit! This time, unfortunately, really upset me. dairy Queen is delicious anyways! Maybe find another location!
  • BG
    Bj Gilpatrick
    Oct 24, 2025
    5.0
    Great
  • HB
    Henry Brown
    Oct 15, 2025
    5.0
    Very nice
  • WW
    WC
    Sep 9, 2025
    5.0
    Shawna made my night, thank you ma’am you’re an awesome person. I needed that after the day I had.

Frequently Asked Questions About Dairy Queen

What are the regular dining hours at Dairy Queen in Kerrville?

Dairy Queen in Kerrville is open daily from 11:00 AM to 10:00 PM, except on Fridays and Saturdays when it stays open until 11:00 PM.

When can I use the drive-through service at Dairy Queen?

The drive-through is available every day from 11:00 AM until 10:00 PM.