Dairy Queen

3.7
732 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
1101 Sidney Baker Street, Kerrville, TX
78028, United States

Hours

Reviews

3.7
732 reviews
5 stars
322
4 stars
150
3 stars
102
2 stars
45
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and attentive staff to instances of poor service and long wait times.

Food Quality

Feedback on food quality was varied, with some customers enjoying their meals while others reported issues with freshness and preparation.

Cleanliness

The restaurant was generally noted for being clean, although some reviews mentioned areas needing attention.

Staff Friendliness

Many customers praised the staff for their friendliness and helpfulness, contributing positively to their overall experience.

Management Issues

Several reviews highlighted concerns about management, including understaffing and poor handling of customer complaints.
  • SR
    SIRENA ROSALES
    3 days ago
    1.0
    We came on an evening where there were only two cars in front of us at the drive-thru and two tables of people in their lobby! We ended up waiting for easily a half hour in the drive-thru line! When we finally got to the window they had completely forgotten our order and we had to restate to them so that they could begin. We ordered three blizzards. Two of the blizzards being Eminem with extra m&Ms and Oreo with extra Oreo. The line cook was eating and ingredients off of the line. You get a pretty good view of the kitchen if you pull up a little further. Hands did not have gloves and were touching other people's food and eating off of other people's food. The two young ladies that were in the kitchen area preparing ice cream and frozen treats were incredibly slow and when we received our blizzards our cups were barely what you would consider the portion size that we ordered. The large blizzards definitely didn't have a large blizzard amount of ice cream in them. The extra ingredients that we paid for we're not added. The bottom of our blizzards were just white soft serve and there was even a huge bubble gap in one of our blizzards which was very disappointing. Which means we got even less ice cream then we thought we had at first glance. This is our second visit with this kind of experience. We really love a good trip to dairy Queen and super super hope that things improve there the next time we visit! This time, unfortunately, really upset me. dairy Queen is delicious anyways! Maybe find another location!
  • BG
    Bj Gilpatrick
    Oct 24, 2025
    5.0
    Great
  • HB
    Henry Brown
    Oct 15, 2025
    5.0
    Very nice
  • WW
    WC
    Sep 9, 2025
    5.0
    Shawna made my night, thank you ma’am you’re an awesome person. I needed that after the day I had.
  • TP
    Tim Pratt
    Sep 1, 2025
    2.0
    Poor service and they charge extra dressing for salad even though one dressing is small and not enough

Frequently Asked Questions About Dairy Queen

What are the regular dining hours at Dairy Queen in Kerrville?

Dairy Queen in Kerrville is open daily from 11:00 AM to 10:00 PM, except on Fridays and Saturdays when it stays open until 11:00 PM.

When can I use the drive-through service at Dairy Queen?

The drive-through is available every day from 11:00 AM until 10:00 PM.