Customers reported a mix of friendly and rude service, with some praising individual staff members while others noted slow and inattentive service.
Food Quality
Feedback on food quality was inconsistent, with some enjoying the ice cream and burgers, while others complained about stale or poorly prepared items.
Cleanliness
The restaurant was generally noted as clean, although some reviews mentioned issues with cleanliness and unsanitary conditions.
Management Issues
Several customers expressed dissatisfaction with management, citing poor handling of orders and customer complaints.
Wait Times
Many reviews highlighted long wait times, particularly in the drive-thru, leading to frustration among customers.
KA
Katie Adams
5 days ago
5.0
Went through the drive thru this evening and there was the sweetest young man at the window named Charlie. While all of the employees worked as a unit to provide us with great service, Charlie’s kindness and positive attitude really stood out. Keep being awesome, Charlie!
AP
Arranda Patton
Jan 29, 2026
5.0
The GM, Bradley, is always such a delight to interact with. He makes the best treats and goes above and beyond to make sure that his customers are satisfied. Hard to find service like this and is very much appreciated, thank you!
GR
Gilbert Ramos
Jan 27, 2026
5.0
Good food and nice people!
RM
Ryder Michael
Nov 26, 2025
2.0
Slow service and customer service isn't great. They're just in a bad mood.
SR
SIRENA ROSALES
Nov 21, 2025
1.0
We came on an evening where there were only two cars in front of us at the drive-thru and two tables of people in their lobby! We ended up waiting for easily a half hour in the drive-thru line! When we finally got to the window they had completely forgotten our order and we had to restate to them so that they could begin. We ordered three blizzards. Two of the blizzards being Eminem with extra m&Ms and Oreo with extra Oreo. The line cook was eating and ingredients off of the line. You get a pretty good view of the kitchen if you pull up a little further. Hands did not have gloves and were touching other people's food and eating off of other people's food. The two young ladies that were in the kitchen area preparing ice cream and frozen treats were incredibly slow and when we received our blizzards our cups were barely what you would consider the portion size that we ordered. The large blizzards definitely didn't have a large blizzard amount of ice cream in them. The extra ingredients that we paid for we're not added. The bottom of our blizzards were just white soft serve and there was even a huge bubble gap in one of our blizzards which was very disappointing. Which means we got even less ice cream then we thought we had at first glance. This is our second visit with this kind of experience. We really love a good trip to dairy Queen and super super hope that things improve there the next time we visit! This time, unfortunately, really upset me. dairy Queen is delicious anyways! Maybe find another location!
What are the regular dining hours at Dairy Queen in Kerrville?
Dairy Queen in Kerrville is open daily from 11:00 AM to 10:00 PM, except on Fridays and Saturdays when it stays open until 11:00 PM.
When can I use the drive-through service at Dairy Queen?
The drive-through is available every day from 11:00 AM until 10:00 PM.
Does Dairy Queen in Kerrville offer delivery and takeout options?
Yes, Dairy Queen offers both takeout and delivery services for your convenience.
Is Dairy Queen in Kerrville wheelchair accessible?
Yes, the location features wheelchair accessible entrance, parking, seating, and restrooms.
Can families with children dine at Dairy Queen?
Absolutely, Dairy Queen welcomes children and has a children's menu available.
Does Dairy Queen serve coffee and dessert items?
Yes, they serve coffee along with a variety of dessert options.
What is the address and contact number for Dairy Queen in Kerrville?
Dairy Queen is located at 1101 Sidney Baker Street, Kerrville, TX 78028, and their phone number is +1 830-896-1441.
Are there any places to visit near Dairy Queen for sports enthusiasts?
Yes, near Dairy Queen you can visit the D-BAT Kerrville Sports Complex and the Tivy High School Sports Field, which are great for baseball and other sports activities.
What nearby services can help with real estate or financial needs?
Customers visiting Dairy Queen can easily access nearby services like Kerrville Real Estate Company and Texhillco School Employees Federal Credit Union for real estate and financial needs.
Where can I go for automotive services near Dairy Queen?
Nearby automotive services include Ultimate Automotive and Tire, A and M Auto and Tires, and Advance Auto Parts for repairs, tires, and parts.
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