Dairy Queen

3.8
395 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
997 Junction Highway, Kerrville, TX
78029, United States

Hours

Reviews

3.8
395 reviews
5 stars
185
4 stars
86
3 stars
45
2 stars
17
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with several instances of poor customer service experiences.

Food Quality

While many enjoyed the food, there were complaints about incorrect orders, cold items, and inconsistent preparation of popular items like Blizzards.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.

Wait Times

Customers frequently noted long wait times for service, both in the drive-thru and inside the restaurant.

Positive Experiences

Despite the issues, some customers praised the food quality and service, highlighting specific items like Blizzards and the overall dining experience.
  • ST
    Steven Torres
    Oct 18, 2025
    1.0
    This place is horrible and so are the staff. The drive through person was just rude and acted like kicked her dog. Asked her to scan my phone so I can get my points and just rud she said we don't have a scanner. After getting our food we said thank you and she just closed the window and said nothing. So disappointed and as customers we should have some kind of respect.
  • HB
    Henry Brown
    Oct 15, 2025
    5.0
    Good food
  • KC
    Kelley Cox
    Oct 11, 2025
    3.0
    Enjoyed the food, we always do, but there is a young goth look girl that works there and every time we go she is very rude and isn't helpful at all. I ordered 5 different ice creams, and when she handed them to me, I asked her which was which, she made an annoyed face at me and said rudely, " I don't know", the man before who took our order was friendly. Her rudeness both time we came there will not stop us from coming back but I hope next time she has a better day and isn't rude
  • KK
    Kamoi
    Aug 9, 2025
    1.0
    Creepy employees who talk too much and don’t work. I threw my ice cream away without eating it because the woman who brought it out looked nasty. 🤢

Frequently Asked Questions About Dairy Queen

What are the regular dining hours at Dairy Queen in Kerrville, TX?

Dairy Queen in Kerrville is open from 11:00 AM to 10:00 PM Sunday through Thursday, and extends to 11:00 PM on Fridays and Saturdays.

Does Dairy Queen in Kerrville have a drive-through service and what are its hours?

Yes, the Dairy Queen at 997 Junction Highway in Kerrville has a drive-through open daily from 11:00 AM to 10:00 PM.