Numerous customers reported extremely poor service, including rude staff and long wait times, often exceeding 30 minutes.
Food Quality
While some customers enjoyed the food, particularly the ice cream and certain menu items, others complained about incorrect orders and subpar food quality.
Cleanliness
Several reviews highlighted issues with cleanliness, noting dirty tables and unsanitary conditions in the restaurant.
Customer Experience
Mixed experiences were reported, with some customers praising friendly staff and good food, while others expressed frustration over service and order accuracy.
JM
Justin Monsivais
1 day ago
1.0
If you order food at 9am expect it ready at 9am…of the year 2099.
Okay I confused?????
This is my experience.
If I order ahead on the app and it gives me a pickup/ready time and then I arrive to them saying I haven’t made it yet with only 2 people dinning in and already eating and no line for the drive through, than what on EARTH were you doing this whole time. 😑
And then to top it off, “the cherry on top” you make my order wrong and forget to give me my Fries. 😭
What a joke. 🤡
Definitely coming back tmr. 💀
TR
Thalia Rodriguez
Oct 24, 2025
1.0
The manager treated me extremely badly and said that he simply did not want to serve me. Extremely bad service. I will never come back here again. I do not understand how they can have those people working in customer service. 🤦🏻♀️🤦🏻♀️ I recommend that you do not go there. They have very bad service, honestly.
CA
Chris Adams
Sep 2, 2025
2.0
You know they call it fast food but sitting in a drive through with only 3 cars and waiting 20 minutes or longer is crazy. Tried it 3 times now to make sure it wasn’t just a 1 time thing. This is a poorly run chain.
CS
cheyenne swanson
Aug 11, 2025
1.0
takes forever doing literally anything, foods dry, horrible service
Dairy Queen is located at 422 South Poplar Street, Kermit, TX 79745.
What are the operating hours of Dairy Queen in Kermit?
Dairy Queen in Kermit is open daily from 10:00 AM to 10:00 PM.
Does Dairy Queen in Kermit offer takeout and delivery services?
Yes, Dairy Queen in Kermit offers both takeout and delivery services.
Is Dairy Queen in Kermit accessible for wheelchair users?
Yes, this Dairy Queen location has a wheelchair-accessible entrance.
Does Dairy Queen in Kermit have a drive-through?
Yes, Dairy Queen in Kermit features a drive-through for convenient service.
Can I find coffee and a children's menu at the Dairy Queen in Kermit?
Yes, Dairy Queen in Kermit serves coffee and offers a children's menu.
How can I place an order for pickup at Dairy Queen in Kermit?
You can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/14317/.
What nearby fast food options are available around Dairy Queen in Kermit?
Nearby, you can find Sonic Drive-In, another fast food restaurant and burger joint, which offers alternative dining choices.
Are there any family-friendly recreational venues close to Dairy Queen in Kermit?
Yes, Walton Field, a sports and recreation park, and Dunes At Kermit, an active life stadium and entertainment venue, are nearby spots for family activities before or after your visit.
What local services can customers visit near Dairy Queen in Kermit?
Customers can access various nearby services including Kermit Chiropractic for health needs, Magic KS Nails for beauty treatments, and the Winkler County Library for community resources.