Customers consistently reported extremely slow service, with long wait times in both drive-thru and dine-in.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and overall poor attention to detail.
Food Quality
While some customers enjoyed specific menu items, there were frequent complaints about food being cold, dry, or lacking flavor.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of customer engagement.
Cleanliness
The restaurant's cleanliness was often criticized, with reports of dirty tables and unsanitary conditions.
SG
Shaunna Garcia
3 days ago
1.0
Ordered medium chocolate shake. Paid over $5. Super small. And a tinge over vanilla color. I asked why it was so light and not chocolate and she just walked off. This whole town is a rip off. Do better Dairy Queen.
KP
Kevin Peters
Feb 13, 2026
1.0
This must be the most useless DQ in existence. Waited patiently while 5 orders after mine were served. I never received my order and could not wait any longer. Pathetic place, avoid at all costs
GG
gdfkngdmnt
Feb 9, 2026
1.0
Droves 25 mi rd trp for supper. Ordered chkn&dmplns. First, they gave me tacos. Then they gave me a bowl and toast. I drove home, took lid off the bowl and it was less than half full. A few spoons full. And now everybody's closed.
JH
Jaqueline Hernandez
Feb 8, 2026
1.0
My husband and I stopped here for a quick bite. He was excited because it was my first time eating DQ, but to be honest it wasn't the best. I got the spicy chicken strips basket which were good. The gravy that comes with it didn't have flavor and my fries were kind of warm. He got the jalitos ranch hunger-buster combo and to say he was disappointed is an understatement. I tried his burger and it had no flavor, and his fries were colder than mine. He only ate half the burger it was so bad. The soda/ice machine had no ice and there were sauce cups, but no ketchup dispenser. The girl brought us a few packets, but the dispenser wasn't out till after we finished eating. All in all we might try another DQ but we won't be coming to this one anymore. It's hard to get good customer service when kids are running the restaurant.
MM
Melan
Jan 16, 2026
1.0
I was treated extremely poorly from the moment I walked in. The employees openly stared at me and deliberately ignored me. They refused to take my order and left me standing there while they slowly walked back and forth doing nothing but looking at me. I waited over 25 minutes, and I was the only customer in the place. The manager completely failed to intervene and did absolutely nothing. This level of disrespect and unprofessionalism is unacceptable. I will never return or order from this place again.
Dairy Queen is located at 422 South Poplar Street, Kermit, TX 79745.
What are the operating hours of Dairy Queen in Kermit?
Dairy Queen in Kermit is open daily from 10:00 AM to 10:00 PM.
Does Dairy Queen in Kermit offer takeout and delivery services?
Yes, Dairy Queen in Kermit offers both takeout and delivery services.
Is Dairy Queen in Kermit accessible for wheelchair users?
Yes, this Dairy Queen location has a wheelchair-accessible entrance.
Does Dairy Queen in Kermit have a drive-through?
Yes, Dairy Queen in Kermit features a drive-through for convenient service.
Can I find coffee and a children's menu at the Dairy Queen in Kermit?
Yes, Dairy Queen in Kermit serves coffee and offers a children's menu.
How can I place an order for pickup at Dairy Queen in Kermit?
You can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/14317/.
What nearby fast food options are available around Dairy Queen in Kermit?
Nearby, you can find Sonic Drive-In, another fast food restaurant and burger joint, which offers alternative dining choices.
Are there any family-friendly recreational venues close to Dairy Queen in Kermit?
Yes, Walton Field, a sports and recreation park, and Dunes At Kermit, an active life stadium and entertainment venue, are nearby spots for family activities before or after your visit.
What local services can customers visit near Dairy Queen in Kermit?
Customers can access various nearby services including Kermit Chiropractic for health needs, Magic KS Nails for beauty treatments, and the Winkler County Library for community resources.
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