Dairy Queen

3.4
574 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
422 South Poplar Street, Kermit, TX
79745, United States

Hours

Reviews

3.4
574 reviews
5 stars
195
4 stars
119
3 stars
94
2 stars
52
1 star
114

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff and long wait times, often exceeding 30 minutes.

Food Quality

While some customers enjoyed the food, particularly the ice cream and certain menu items, others complained about incorrect orders and subpar food quality.

Cleanliness

Several reviews highlighted issues with cleanliness, noting dirty tables and unsanitary conditions in the restaurant.

Customer Experience

Mixed experiences were reported, with some customers praising friendly staff and good food, while others expressed frustration over service and order accuracy.
  • JM
    Justin Monsivais
    1 day ago
    1.0
    If you order food at 9am expect it ready at 9am…of the year 2099. Okay I confused????? This is my experience. If I order ahead on the app and it gives me a pickup/ready time and then I arrive to them saying I haven’t made it yet with only 2 people dinning in and already eating and no line for the drive through, than what on EARTH were you doing this whole time. 😑 And then to top it off, “the cherry on top” you make my order wrong and forget to give me my Fries. 😭 What a joke. 🤡 Definitely coming back tmr. 💀
  • TR
    Thalia Rodriguez
    Oct 24, 2025
    1.0
    The manager treated me extremely badly and said that he simply did not want to serve me. Extremely bad service. I will never come back here again. I do not understand how they can have those people working in customer service. 🤦🏻‍♀️🤦🏻‍♀️ I recommend that you do not go there. They have very bad service, honestly.
  • CA
    Chris Adams
    Sep 2, 2025
    2.0
    You know they call it fast food but sitting in a drive through with only 3 cars and waiting 20 minutes or longer is crazy. Tried it 3 times now to make sure it wasn’t just a 1 time thing. This is a poorly run chain.
  • CS
    cheyenne swanson
    Aug 11, 2025
    1.0
    takes forever doing literally anything, foods dry, horrible service
  • JH
    Jimmy Harris
    Jun 14, 2025
    4.0
    Been going there for a long time

Frequently Asked Questions About Dairy Queen

Where is Dairy Queen located in Kermit, TX?

Dairy Queen is located at 422 South Poplar Street, Kermit, TX 79745.

What are the operating hours of Dairy Queen in Kermit?

Dairy Queen in Kermit is open daily from 10:00 AM to 10:00 PM.