Buffalo Wild Wings

3.6
2172 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
2017 South Main Street, Keller, TX
76248, United States

Hours

Reviews

3.6
2,172 reviews
5 stars
879
4 stars
456
3 stars
255
2 stars
164
1 star
418

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality is inconsistent, with some customers praising attentive and friendly servers like Eva and Sydney, while others report long wait times and disengaged staff.

Food Quality

Food quality varies significantly; some customers enjoyed fresh and hot meals, while others received cold, stale, or improperly prepared items.

Cleanliness Issues

Several reviews mention cleanliness problems, including dirty tables and unsanitary conditions, which detracted from the overall dining experience.

Management Concerns

Customers expressed dissatisfaction with management practices, citing poor organization and lack of responsiveness to issues, leading to a decline in overall service.

Atmosphere

The atmosphere is generally described as welcoming and suitable for watching games, but some customers noted a decline in the overall dining experience compared to previous visits.
  • RO
    Ruben Ortiz
    2 days ago
    1.0
    Worst buffalo wild wings i been too. Never again will we go here again... waitied over 25 mins for our food and they finally bring it. And u wouldnt believe how cold the food was... so i told our waitress and she take to the back and we had to wait another 20 mins for the order to be messed up again...not once were we offer refrills.. worst experience ever.
  • TA
    Tim Anderson
    Nov 13, 2025
    5.0
    I placed an online order, which was ready on time and accurately fulfilled. BWW has good onion rings! An employee monitoring the dining room greeted me and informed me that I could grab my bag. I'll order or dine here in the future due to the order accuracy, good service, and good food quality.
  • ZB
    Zoann b
    Nov 12, 2025
    1.0
    This was honestly one of the worst restaurant experiences I’ve had in a long time. We sat down and waited forever for someone to even come take our order. The only reason we were helped at all was because we flagged down another server, the only one who actually seemed to be working and keeping her tables happy. She said she’d find our waitress, came back later and said she couldn’t, but that she would take care of us herself. Then suddenly our original waitress appeared, told the helpful lady we were her table, and took over. I wish she hadn’t. Our waitress had terrible customer service from the start. We ordered right away — Dr Pepper, a beer, a water, fried pickles, and two wing orders (10 bone-in and 6 bone-in). Drinks came out… minus the water (that we never got) Then we waited forever for the food. We watched a table that sat down 20 minutes after us get multiple mixed drinks, their appetizer, full meals, and even their check before we got our food. When the food finally came out, it was cold to the touch. Trying to find our waitress to fix it was another waiting game, and when we did tell her, she gave us a look like it was somehow our fault. She took the food back and we finally could eat. To top it off, the first helpful waitress accidentally brought burgers to our table that weren’t ours, clearly annoyed, and we overheard her tell our waitress, “Dude, you rang it up under the wrong table.” That pretty much summed up the whole night. We normally tip 25%, but this time we didn’t, and honestly felt bad about it, but the service and food were that bad. I’ll never come back here, not just because of the awful service, but because I got sick later that night and threw up the chicken. I’m not expecting fine dining I mean… it’s buffalo wild wings. But at least decent food and for a waitress to tend to her table.
  • JM
    Jaclyn Mason
    Nov 9, 2025
    5.0
    Sawyer was absolutely amazing today! Apparently it was her first day on the floor, and I would have never known! You can tell she knows what she’s doing and after having a couple bad experiences here, it’s nice to know that the management team is making the right call with new hires!
  • HT
    Hlee Thao
    Nov 4, 2025
    1.0
    Ordered 10 boneless wings, small potato wedges, and paid for two extra sauces. I did not receive one of the sauce, the boneless wings were so dried and hard it was inedible. I was at work and had uber the dinner to my place of work. Very disappointing, because it took forever for them to prepare the food, but still came out horrible. By the time the driver got there, they were still “wrapping” up so there’s no way the food should be cold, dried. I would not recommend this location.

Frequently Asked Questions About Buffalo Wild Wings

What kind of food does Buffalo Wild Wings in Keller, TX offer?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with your choice of 26 sauces and seasonings.

What are the operating hours for Buffalo Wild Wings in Keller?

The restaurant is open Monday to Wednesday and Sunday from 11:00 AM to 12:00 AM, and Thursday to Saturday from 11:00 AM to 2:00 AM.