Subway

3.3
187 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Keene Subway® Restaurant at 105 South Old Betsy Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
105 South Old Betsy Rd, Keene, TX
76059, United States

Hours

Reviews

3.3
187 reviews
5 stars
76
4 stars
29
3 stars
18
2 stars
7
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees ignoring customers or providing poor service.

Order Accuracy

Numerous complaints about incorrect orders, including missing ingredients and wrong items being served.

Cleanliness

Mixed reviews on cleanliness; some customers noted a clean environment while others reported unsanitary conditions.

Management Issues

Customers expressed frustration over unresponsive management and lack of accountability among staff.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and preparation, including cold or improperly made sandwiches.
  • KL
    kim luca
    Nov 1, 2025
    1.0
    teenagers working the line were very rude. tall hispanic male has no customer service skills at all and i felt rushed during me entire visit
  • KJ
    Kenneth James
    Oct 23, 2025
    2.0
    Stop fluffing your online order completion times to appease corporate/franchise owner. The order system is in place for a reason. Why tell me it's complete and ready for pickup, if I have to sit and wait in store for it to be completed in front of me for 10+ minutes? I'd like to call and verify my order for next time, but the phone has never been answered, so why try?
  • JD
    Joseph Davis
    Oct 15, 2025
    1.0
    I just paid $17 for one sandwich and a drink. Nothing matched actual prices. When I asked about it, the teenagers were rude and said there is nothing they can do. I have called repeatedly with no response. I will never buy from them again. How can you charge $17 for a sandwich and insult the person buying it? I want to speak to management. Oh... but no one will answer a phone.
  • TT
    Trae
    Oct 2, 2025
    1.0
    Exceptional Service from Anne - A True Credit to Subway! ​I just had to leave a review after my recent visit. I was served by an employee named Anne, and she deserves all the praise in the world. ​Anne handled my order with incredible speed and care. The Sub she made was absolutely perfect—everything was fresh, neat, and prepared exactly as I asked. She has a real eye for quality, and it made for one of the best Subway meals I've had in a long time. ​What really stood out, though, was Anne's resilience and work ethic. She was essentially running the whole show herself. Her coworker, Ray, spent the entire time I was there sitting around, completely ignoring the line of customers and Anne's struggle to keep up. It was appalling to watch Ray waste company hours and offer zero support to Anne. ​It's clear that employees like Ray are an awful reflection on the brand and actively hurt the image of this location. However, Anne's incredible hard work, dedication, and the quality of the food she produces are what saved the day and will bring me back. ​Subway management needs to recognize and reward Anne for her stellar performance and address the major issue with Ray's laziness. Thank you, Anne, for a great experience despite the challenges you faced! ​I hope Anne gets the recognition she deserves!
  • SL
    She Plans a Latte
    Sep 26, 2025
    1.0
    If I could give negative stars I would. Put in an online order. Said it was ready. Went to pick it up. Their oven was broke so my sandwich was t able to be toasted and the chicken was able to be warmed up. They also had no meatballs (we ordered 2 sandwiches). Neither we were able to get. On top of that, they told us to go through the app and cancel the order. There was nowhere on there to cancel. Tried calling the store and no one answered. Of course, they closed 20 min later so no food was provided and no money back. Pissed.

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Keene, TX?

The Subway restaurant is located at 105 South Old Betsy Rd, Johnson, Keene, TX 76059.

What are the operating hours of Subway at 105 South Old Betsy Rd?

Subway is open every day from 9:00 AM to 10:00 PM.