Whataburger

4.2
1394 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
23540 WESTHEIMER PKWY, KATY, TX
77494, United States

Hours

Reviews

4.2
1,394 reviews
5 stars
849
4 stars
278
3 stars
112
2 stars
38
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; while some staff members are praised for their friendliness and attentiveness, others are criticized for rudeness and slow service.

Order Accuracy

Numerous customers reported issues with incorrect orders, particularly during late-night hours, leading to frustration and dissatisfaction.

Food Quality

The food is generally well-received, with many praising the taste and freshness, although there are complaints about cold or poorly prepared items.

Cleanliness

The restaurant is often noted for being clean, although some reviews mention areas that could use improvement.

Manager Performance

Several reviews highlight positive experiences with managers who provide excellent service and support, contrasting with negative experiences reported by others.
  • AV
    Avery Vaughn-Anderson
    Nov 16, 2025
    1.0
    My husband and I waited over 20 minutes for food we placed a mobile order of online. We had 2 burgers. This is pathetic. Seems they only prioritize drive thru.
  • LA
    Larry Almaraz
    Nov 6, 2025
    4.0
    Bad customer service
  • MR
    Mora Foundation repair
    Oct 25, 2025
    5.0
    Servicio excelente
  • DP
    Damian Peckenpaugh
    Oct 19, 2025
    5.0
    This location is further away, but they get our order right and it's always good.
  • NN
    nagel
    Sep 25, 2025
    1.0
    No one working the front desk for over 5 minutes, the had to wait another 5 minutes for the worker to hand me my food, that was already made, sitting on the counter.

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger in Katy, TX?

Whataburger is open 24 hours a day, 7 days a week, though holiday hours might differ.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger offers both curbside pickup and delivery services to customers.